Main menu Open search menu

J & J Professional Cleaning Services

Cleaning Service
1011 West 107th Street, Minneapolis, MN 55431 1011 West 107th Street, Minneapolis Directions
+19522887555

Tips

250
10 Tips
Verified
Report | 3 years ago
Hard sales pitch for much more expensive service. refused to simply do what groupon paid for
Was this helpful?
Verified
Report | 4 years ago
Very friendly, job was done well. I feel the groupon was misleading. I bought $60 for 5 rooms and a hallway. It said extra charge for heavily soiled areas. When they arrived he was going to charge $199 extra until he finally agreed to change it.
Was this helpful?
Verified
Report | 4 years ago
Carpets look good, but they are very unprofessional. I received a call one hour AFTER my scheduled appointment, only for them to give a lame excuse about his machine being in the shop. Next day, they were 2 hours late. Received a call after 1 hour.
Was this helpful?
Verified
Report | 4 years ago
Horrible customer service...very demeaning..I had moved all furniture except a couch and chair and they did not even move them...and then lied when I asked if they had moved them. Left carpet very wet and water all over my harwood floor..took over 24 hours to dry..tried to charge me over $400!!!...I did pay $40 more than my groupon andMY CARPET IS STILL DIRTY. I will rent a machine and do it myself!!
Was this helpful?
Verified
Report | 4 years ago
The website has a section for online scheduling, but no one called me back until I called them. The technician who came to clean my carpets was aggressive in trying to sell $75 in more services that I did not want.
Was this helpful?
Verified
Report | 4 years ago
I purchased the 3 room and 1 hallway groupon. Upon arrival, the technicians informed me that I had purchased a basic, maintenance cleaning, which they described as a spray down using water and then extraction without any cleaning solution. If I wanted a cleaning with their solution, the cost was closer to $300 in value. No where does the groupon or J&J website indicate two levels of cleanings, one with cleaning solution and one without. The Groupon itself was deceptive in its description or lack of clarification. I agreed to an additional $65 for the "deeper" clean. Too fast, still dirty, soaking wet following extraction, and one area of balding!! 0/5 stars. Poor job.
Was this helpful?
Verified
Report | 4 years ago
Not sure.
Was this helpful?
Verified
Report | 4 years ago
EXTREMELY disappointed w/them. They came an hr late & carpets looked horrible & they didn't clean the dirtiest room's carpet because they thought it should be replaced. Came back to reclean entire house & were late again, by 4 hours!! So upset & sad
Was this helpful?
Verified
Report | 4 years ago
The technicians were nice, but they "forgot" an entire room, tried to charge more. Picked & choose what furniture to move. Moved a large recliner, didn't bother w/ a small wire rack on wheels or chair. Only used plastic protectors under some pieces
Was this helpful?
Verified
Report | 5 years ago
Tried to up charge for everything. Didn't uphold the groupon. I wouldn't do business with them again, or refer anyone to the business.
Was this helpful?

Explore Nearby
J & J Professional Cleaning Services

Groupon has verified that the customer actually visited J & J Professional Cleaning Services.