I decided to try Complete Car Care because it’s less than two blocks away from me and use their services in the future. I made an appointment for 8:00am about TWO weeks in advance and was told the oil change and tire rotation would take approximately 30 minutes. Due to having prior engagement at 9:15am, I had to leave at 9:00am.
I got there at 7:50am. It was 8:50am when my car went to the stall! About 10 minutes of the hour-long delay was due to misplacement of my car key!
Three times during the hour-long wait, I told the cashier that I had to leave at 9:00am and asked him to let me go if they couldn’t do the service by 9:00am. I was assured that they can get it done. Then the excuses started pouring in.
I rushed out of the place at 9:38am.
1. I always mark tires before and check tires after a “tire rotation service” to ensure it was done correctly. I mark the tires by 1, 2, 3 and 4 representing “front left”, “front right”, “rear left” and “rear right”. My tires were exactly in the same location prior to the service. In other words, the tires weren’t rotated.
2. After leaving the place I noticed the engine indicator light was on. Since the car was running well and I was in a rush, I decided not to go back then. The engine indicator light is still on but the car runs fine. I’m not sure if they did something to the wiring when they inspected and found the plate's light issue.
3. About two hours after leaving Complete Car Care Center and upon coming back to the car FROM THE FRONT, I noticed the driver side hubcap (wheel cover) was not pushed in all the way and was not secured. When I checked it out, I noticed two tabs (out of four) of the hubcap were broken.
Apparently, during the removal of the wheels they broke the tabs due to not knowing how to remove the hubcap from the wheel properly.
The removal of the wheels was done NOT for tire rotation but for finding issues with brakes, tie rod and light and asking me to fix them right there and then.
4. In addition to the Groupon’s price, I was charged $7.52 ($4.00 for “oil disposal fee”/”parts”, $1.10 for “Haz./Shop”, $.88 for “Services” and $1.54 for “tax”). I don’t mind paying these fees but they must been stated on their Groupon ad.
The irony is that their claim of ethics and desire to satisfy their customers are posted all over their
tiny office/waiting room.