Shu's could let people know when an order may take a really long time. I ordered some shoes that took over six weeks to come in and they made it sound like it would be just a few days. I think this was an exceptional circumstance (they were as baffled as I was when I called). Not a big deal but setting expectations differently would have helped, or a follow up phone call after a few weeks telling me it might still be a few more would have been nice. I've bought shoes here several times though and they're always fantastic people and this has never happened before.