Fresh Air

Cleaning Services
18 Fordham Road, Boston, MA 02134 18 Fordham Road, Boston Directions
+18887700979
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13% of 32 customers recommended

Tips

250
20 Tips
Verified
Report | 3 years ago
The groupin covered a seconds of work. The recommended package was over $600 more. It came with a graphic warning of "the toxic mold growing in our venting system. The whole thing felt like a scam
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Report | 3 years ago
Horrible costumer service. They damaged my AC unit after they "cleaned and sanitized" it. Currently taking legal action to get a refund from the compan.
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Report | 3 years ago
They canceled service more than a 1/2 dozen times before showing up to clean the ducts!! They are HORRIBLE!!! I would NEVER recommend them for anything other than the BBB for the shady way they do business!!!
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Report | 3 years ago
Did not provide services described on the voucher. Paid $59 for cleaning of unlimited vents, system analysis and dryer vent cleaning. The company rescheduled several times, showed up almost 2 months later, came in unmarked vehicle with no industrial equipment, 2 employees (one wearing a cast), did the system analysis and did not clean. Only poorly cleaned 2 vents and told us that it would cost over $1400 to clean the remaining vents and add 2 uv lights for our dangerous mold. When we refused, the amount was dropped to $800. Tried contacting several times and never an answer. Paid less than $400 to Sears for same EXACT service and they advised that we did not have dangerous mold. SCAM!!!
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Report | 3 years ago
I was advised by Fresh Air that a truck mounted vacuum would be doing the cleaning. The Techs arrived with a portable unit. The unit would not fit in the opening in my attic. I noticed when they had the unit apart the hepa filter was dirty and clogged. The techs offered to sanitize the vents as a consolation and that was completed. I am not sure if it did any good. Lastly, when they placed my return filter back in its opening it was place in backwards. I wonder if they are a member of NADCA. I would NOT recommend this company.
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Report | 3 years ago
They really don't do anything worth while . Just come waste time and go
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Report | 3 years ago
The technician wasn't interested in doing the entire job, he wanted in and out of my house as quickly as possible, especially once I expressed that I wasn't interested in any work outside the scope of the voucher at this time. He tried to get away with not cleaning the ducts in the attic by saying I told him that there weren't any up there, when it was clearly his job to know where te duct work may have been running. Making an appointment was also incredibly difficult. The representatives are almost impossible to reach by phone. When they failed to confirm my original appointment by phone the tech never showed up, then I had to wait 2 months for a new appointment. Bad service all around!!!
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Verified
Report | 3 years ago
They called to confirm the appointment 2 days in advance and then never even showed up for the appointment. I didn't get a phone call or anything. When I called the next day it took them 20 minutes to find my appointment and wasn't able to give any reason for the no call no show. Thankfully groupon refunded my money. I highly discourage anyone from using this company!!!
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Verified
Report | 4 years ago
The problem is that Fresh Air, LLC was not the service provider. I had someone call me to scare me off from this service provider saying it was a scam. So I refunded my first Groupon purchase. After speaking to the groupon service rep I gave Quality Air a chance. The three representatives were very personable and accommodating however the sales pitch was too much for my taste. Specifically unlimited vents would mean all the vents in all of the house. One main and one return which I believe every house has should be part of the additional ducts. The system analysis was completely verbal although there was room counts and analysis check off boxes on the Work Order. I do not recommend
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Verified
Report | 4 years ago
I will not use them they missed my appointment then there staff is not professional. They didn't clean that well I had to re clean the vent. Well not use nor waste much again on them.
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From Our Editors

Insured technicians from Fresh Air, LLC work to keep heating and air-conditioning systems clear. They clean air ducts, dryer vents, and furnaces in addition to installing electrostatic permanent air filters and UV air-purification systems.

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Fresh Air

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