If you have natural hair only work with a student you feel comfortable with. Most students are humble enough to ask their classmates for help, but others may take offense when you offer advice. I have had a negative experience with the instructors on both occasions (one of which thought discrimination was a "joke"). However, the students for the most part was able to educate me about training my hair, products and tools to use that reduce breakage. I did not appreciate the 45 minute lecture I received by one of the instructors who made cultural assumptions based off of my assertiveness and skin color. But I LOVED working with Lauren, Belinda & Ashley.
This place is not customer centric, if you just don't feel like doing your hair, you're easy to please, don't mind a cold shampoo, don't ask too many questions or you are Caucasian or you have relaxed your natural kinky curls away... You'll be fine.
HOWEVER, if you are a proud "sista" understand a hot comb is not an option here. It is used in their "specialty classes," the director was nice enough to allow the students to use it my first visit, however when I made my second appointment I was told they do not use the hot comb on the floor. Also, I am still bothered that they brought in a "texture specialist" but I still did not see any students practicing on dolls with ethnic, i.e., non-Caucasian hair. I am disappointed that these students are paying $20K plus, but do not seem to be getting the training necessary to be successful in the real world. And they are quick to refuse service. The director is awesome she at least called me back.
The experience overall made me feel like there was a level of subconscious racial discrimination/bias. When you cannot provide the same quality products without charging extra simply because the texture is one that requires more moisture, and/or doesn't allow for a flat iron w/out damaging the ends, and you are told you only option A or option B or you can leave; at a hair salon that seems a little discriminatory to me. Also, I cannot help but wonder if the male instructor would have asked a Caucasian person if they wanted their $25 brush in a bag, because I had to ask.
I reiterate if it would not have been Jamie Hambrick I probably would have filed a law suit. YES! it got real.
Keep in mind: my mother has done hair for over 20 years, I am from Ohio NOT Illinois, I use to model & I have been in a number of hair shows so I am not the stereo-typical woman of African decent and I will admit I am not the easiest to please, but if I can let my barber shave the sides of my hair because my cut wasn't symmetrical when I left Paul Mitchell, how difficult can I be??