Thoroclean

831 Providence Road, Malvern, PA 19355 831 Providence Road, Malvern Directions
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76% of 223 customers recommended

Tips

250
116 Tips
Verified
Report | 2 days ago
When they say they only do x amount sq feet, they really mean it. The guy stopped 2/3's down the hall way and said its longer than normal. I wont be a repeat customer. Cleaning was just ok.
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Report | 15 days ago
NOPE! I had a rental unit where I needed the carpets cleaned after a tenant who had a cat left my carpets smelling horrible. When the techs called they said I would need to pay an additional $85 for a disinfectant that was required on top of the $73 I already paid for the Groupon. The cost wasn't the issue since I was willing to do what I needed to for my new tenant. The problem was their tech Glenn who felt necessary to tell me how he felt toward me as a person and how "disgusting" I was and his "do what you wanna do" attitude SUCKS and he's not anyone I would want representing my company. He was disrespectful and out of line. As a business owner I was very upset and unfortunately will not use or recommend this company. My tenant even texted me telling me she felt uncomfortable and overheard thr techs talking about me.
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Report | 19 days ago
Please, DO NOT MAKE THE SAME MISTAKE I DID. I purchased this deal because I was relocating and needed to clean my apartment floors. First off they told they needed my voucher number to even make my appointment. Then when the rude tech arrives, he requested my voucher as well. Well, since they already put it in the system, I could not view the voucher. The guy was just so rude. He has NO BUSINESS owning a business or interacting with other humans. (The zoo needs to come get their wild animal back.) He lacked class and proper human etiquette. He would not let me speak. He continued to speak over me. I have never seen anyone In my life conduct themselves in this manner. I recommended groupon to remove them from the site due to the poor service I received. I really would like to save other patrons from the headache. Needless to say, I demanded a refund, which I received. I am a strong believer of not giving my money to businesses that do not treat their customers correct. We're the reason you're even in business in the first place. I ended up hiring a man that found on Google. He was able to provide last minute service for a great price. He did an amazing job! I will be using his services again in our new home. DO NOT PURCHASE THIS GROUPON. WARNING!! YOU WILL BE DISSATISFIED!
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Report | a month ago
Poor Customer service. The men were pushy when trying to add on extras. They were rude and not friendly at all. Not to mention the "extras" are things that should have been included in the full price cleaning. I'm not impressed and will never use this company again nor will I reccomend.
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Report | a month ago
Thoroclean honored the Groupon, were quick and thorough.. Be aware however, that like mxny other services, this Groupon is another means for companies to sell other services like carpet disinfectant, scotch guard etc. Before you know it your $73 groupon turns into $300 of service. Know what you want first.
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Report | 3 months ago
Great job!
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Report | 3 months ago
The team was very professional, on time, and did a terrific job getting out pet stains. Would use them again.
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Report | 4 months ago
Excellent job, quick and efficient!
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Report | 5 months ago
Steve and Glenn have done my carpets twice in two different apartments. The last time took care of the odor after my dog got sprayed by a skunk! They are meticulous, and work so well together! It is wise for anyone to hire Thoroclean and have your carpets deep cleaned quickly and at a reasonable price.
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Report | 8 months ago
They do work hard to "sell" additional services once on site, but both employees were polite & I didn't feel pressured
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From Our Editors

From cloth to wood, fiber to tile, Thoroclean's experienced cleaning professionals banish stains and dirt sitting atop any household surface. Harnessing the power of truck-mounted equipment, eco-friendly products, and a personal vendetta against red wine splotches, the professionals restore carpets and couches to their factory shade after first assessing each client’s personalized cleaning needs. Thoroclean’s staffers feel the utmost confidence in their abilities and equipment, backing every job with a 10-day guarantee and returning to clients' homes if necessary to ensure satisfaction.

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