Saco is worst place I've EVER been too. I believe a girl named Candace cut my hair. There was NO consultation. My coat and handbag was thrown into a chair near mine instead of hung up the closet. I was led directly from the front door to having my hair washed at the sinks stations. My hair is quite curly so usually a stylist sits me down and checks out the curl to determine how it should be cut, and asks me how I like to wear it.
Only once my hair was all combed out straight and wet, she asked me what I wanted done. That doesn't count as a consultation in my books. Consultation happens BEFORE your hair gets washed. No suggestions were made. At this point I could see that this was an extremely low end salon pretending to be a high end one, and I was uneasy about letting this girl have much creativity, so I said that I was growing my hair out, and just to trim the dry ends so that my hair could continue to grow out. I have curly hair. The mark of a great salon is one that sends me out into the world with my hair styled the way I wear it every day (curly). Instead I was offered only a straight blow out. At this point, I just wanted this to be over, so I let her, and didn't ask her to do it properly. She proceeded to use a round brush, continually scraping my ears until I was audibly wincing, at which point she started to be a little more gentle. My hair was also getting wrapped around the handle of the brush, and getting pulled hard enough that I finally had to say something to her.
When blowdrying the hair above my forehead, the stylist was surprised to find that I had a strong cowlick in the front, and my hair was not co-operating with the direction she was attempting to dry it. If I'd had a proper consultation before she'd washed my hair, she would have KNOWN this. Instead I ended up with a really poor blowout. I went to the counter after, tipped the stylist (I shouldn't have, but I hate confrontation, and I would have felt like a really jerk for not tipping) . Next, I went straight home and showered so that I could start from scratch on my hair for that day. (My appointment had been at 9 am, and I couldn't go through the rest of my day looking like that.)
All in all, this is the worst experience I've ever had in a salon. Back in my college days, I had far better service at those "McCuts" mall places that at Saco. It is absolutely ludicrous that this Groupon had a $70 or $75 dollar value. My haircut was not worth the money I paid for the Groupon. You are providing a service to your client. Your job is to make me feel like a $70 haircut in your salon is great value, because of the wonderful SERVICE you provide. As it is, paying $35 for a Groupon feels like a giant rip off.
I'm not telling you this because I want a free haircut, or free product. I really don't ever want to come back to your business again. My husband and I own our own business. We know that customer service is the #1 driver of our business. I'm giving you this feedback because as a small business owner, you SHOULD want to know this. We certainly would want to know if someone felt this way about our business, and we would take steps immediately to improve our service. Good luck to you. There are a lot of salons in this city, and I'd guess that you won't be able to operate in this manner for long.