I am in the market for a new masseuse, and I had high hopes after reading reviews of this place. My masseuse was Jeannie, and I don't know if she was tired or just uninterested, because she didn't seem too interested in what she was doing.
I was really looking forward to a deep tissue massage to help with my post surgery lower back pain. At the beginning of the session, I told Jeannie what my problem areas were, that I liked a lot of pressure, etc. She seemed like she was on autopilot though, and never really adjusted anything she was doing because I asked her to. For example, asking for more pressure resulted in an infinitesimal increase in pressure for a couple of minutes. I quickly realized that she was just trying to get through this session when she didn't ask for my feedback. Ever. No "is this area the one you meant?" "How's the pressure?" or "this muscle is really tense!" Chatting the whole time is not mandatory for a masseuse, but communication definitely is.
I've had deep tissue massages before, and I know that it's supposed to be a strenuous experience of "good" pain. She never dove into the muscles and seemed to be actively avoiding them. She stopped 15 minutes early, and when I asked her about it afterwards, she said this was because I was 10 minutes late and she had another appointment. But I had called ahead to say I was going to be 10 minutes late, and she never bothered to let me know then or at any time later that my appointment was going to be shorter. Overall disappointing and frustrating.
I don't know if her total apathy was because I was using a Groupon, but it was a huge bummer. Especially because I had every intention of trying out the chiropractor at Village Center and making weekly massage appointments. I don't know why you would offer Groupons knowing this will bring in new business if you don't feel like welcoming new customers. Some businesses act like they are doing an act of charity by accepting your Groupon voucher, and I don't get it.