Pure Elements Cleaning Service

Cleaning Service
Po.Box 6074, Chesapeake, Virginia 23323 Po.Box 6074, Chesapeake Directions
+17573514893
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64% of 42 customers recommended

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25 Tips
Verified
Report | 4 years ago
I was very dissatisfied with the Groupon I purchased for pure Elements, for three house cleaning sessions The first problem I encountered was when I attempted to schedule my first house cleaning. I had to make multiple phone calls and I filed a complaint with Groupon before a return phone call was made to me. On the day I received the return phone call, I spoke with Veronica., I scheduled all three of my appointments due to the difficulty contacting them. The appointments were made for Friday July 26th, Friday August 16th, and Sunday September 8th. At that time, Veronica told me the Groupon would be honored in September due to their difficulty scheduling cleaning sessions. I did receive the service on July 26th. On August 16th, I received a telephone call from pure Elements, telling me that the two employees scheduled to clean my house did not show up for work. At that time, I was rescheduled for Friday, August 23rd at 10:00 Am. I was told the Groupon would be honored, as they were the ones to have to cancel the appointment. On August 23rdAt 10:25 Am, , no one came to my house to clean. I called the company at 10:25 AM (351-4893) to inquire about my appointment. I left a message on the machine, requesting a call back, which I did not receive. I called again at 11:35 AM, left a second message, also requesting a call back. As of now, August 27th at 2:00 PM, I have not received a return telephone call. I am grateful for Groupns prompt response to my compolaint, and will continue to purchase from them, as I have been well satisfied with past purchases. I was very disappointed, as I am seeking a regular cleaning service, and felt this Groupon gave the opportunity to try out a company before hiring them on a regular basis.
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Verified
Report | 4 years ago
What they state on the groupon is not what they do. I had 2 visits and although I was to have 6 rooms clean with up to 3 hours of cleaning-the first visit was less than 2 and the 2nd visit wasn't even 1 hour. After the 2nd visit, I don't even know what was cleaned except the floors-dust was still visible-wouldn't even consider what they did "light" cleaning as my kids do a better job than what they did. Placed a call to the company to voice my complaint and have not heard back yet.
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Report | 4 years ago
Great job attention to detail.
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Report | 4 years ago
I paid extra for deep cleaning and the lady did not deep clean at all.
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Report | 4 years ago
They did an excellent job!
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Report | 4 years ago
The Pure Elements worker was polite, efficient and thorough. I plan to use them again.
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Report | 4 years ago
Loved them!
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Report | 4 years ago
Not impressed considering it was a vacant house. The kitchen was one of the "selected" rooms and I don't believe they even opened the fridge let alone wiped off the top of it.
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Verified
Report | 4 years ago
I was extremely dissapointed with this company. They arrived late, were contracted to clean 6 rooms, but only did 5; and never even touched the kitchen sink. they said on the phone that it would take them approximately 3 hours to complete their task, but instead raced through, and "finished" in less than an hour and a half. I will NEVER use this company again.
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Verified
Report | 4 years ago
They did a good job.
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From Our Editors

Pure Elements' licensed cleaning crews exclusively employ all-natural products to keep households safe from harmful ingredients and chemicals. For residential and commercial projects, these eco-friendly potions banish tough dirt and germs from hard-to-reach corners and hard-to-find secret passageways. When these experienced technicians aren't cleaning up before and after parties, they'll scour new homes' every nook and cranny with meticulous move-in and move-out services. If there is a washer and dryer onsite, they can also clean and fold laundry to take more items off household to-do lists.

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Pure Elements Cleaning Service

Groupon has verified that the customer actually visited Pure Elements Cleaning Service.