Reina Spa

Massage
1 E. Erie St., Chicago, IL 60611 1 E. Erie St., Chicago Directions
+13128679199
This place has not been rated by customers.
69% of 35 customers recommended
This place is closed.

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15 Tips
Verified
Report | 4 years ago
The initial feeling upon walking in was not great, everyone working there was complaining about work and being tired. The even were openly complaining about the coupons. BUT, Dawn, the esthetician, more than made up for the unwelcoming start. I would go back, but only because of her. I think overall the spa needs to work on the first impression clients have upon walking in the door. It really affected me, I was going there to relax and initially felt more stressed out. But, by the end, everyone was in a better mood and even stayed late with me so my nails could properly dry. :)
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Report | 4 years ago
Maria - the massage therapist was awesome!
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Report | 4 years ago
I did not enjoy my experience. I was there for 10 minutes before someone greeted me. The massage was done in a basement, that felt like a basement experience. The massage therapist did not introduce herself and performed a very painful massage. The manicure/pedicure was good for the most part, however the person who performed the manicure was rude and short with me when my thumb nail got smudged. Overall, the customer service was unprofessional. It was an unfortunate and uncomfortable experience--the ambiance didn't help.
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Report | 4 years ago
Friendly staff who took the time to deliver quality service. I enjoyed my experience.
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Report | 4 years ago
It really was a good experience, staff was great, but the fact that we made an appt and month ahead of time and it wasn't it the book when we got there put a damper on it.
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Report | 5 years ago
Everyone there was very nice and accomadating especially since it was the holidays. I brought my husband and daughter who also enjoyed the spa services.
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Report | 5 years ago
Good job
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Report | 5 years ago
It was kind of a weird place and didn't have a "serene" vibe. An owner/mgr of some sort was on the phone in the front waiting area and speaking loudly and appeared agitated (the conversation was not in English so i didn't understand what was being said, but it seemed like she was upset about something) and people working there seemed a bit frazzled. the massage was fine but didn't care for the general vibe of the place.
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Report | 5 years ago
Although there was an error in the booking of my appointment, the staff was willing and able to accommodate me. My masseuse was wonderful as well!
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Report | 5 years ago
Manicure was awful---the girl was nice but she had no idea what she was doing. The blow dry was sub par, i just really wish they hadn't of touched my hair. BUT the facial was amazing! Salon rhapsody gives amazing, relaxing facials. The massage was fine. But really....these people should just stick to facials. they shouldn't even advertise that they can do nails
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From Our Editors

When guests come in for Center Nails’ signature manicure and pedicure, they’re in for a treat. The spa’s nail specialists begin by immersing their clients’ hands and feet in an organic aromatherapy soak, which softens skin while treating the senses to intoxicating aromas. Next, they alternate wrapping hands and feet with lavender paraffin and warm towels, massage skin with an organic moisturizer, then color nails with coats of non-toxic polish. These treatments are only the beginning of an extensive list of nail services that also include no-chip manicures, nail art, and silk wraps.

Center Nails and Spa also flaunts signature facials for women and men, the former boasting extractions and a custom mask and the latter focusing on easing razor burn and revamping hydration levels. Advanced skin treatments such as diamond microdermabrasion and lactic-acid peels make skin look younger without resorting to invasive facelifts or harsh dimple-implantation procedures. The spa doesn’t skimp on the rest of the body, either, as their massage therapists knead muscles with custom strokes and waxing specialists swiftly remove hair from men’s and women’s bodies.

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