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Spavia Day Spa - Rookwood

Spa
3825 edwards road, cincinnati, OH 45209 3825 edwards road, cincinnati Directions
+15137951888

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250
24 Tips
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Report | 7 months ago
It was a beautiful spa, excellent service, and wonderful massage. Highly recommend!
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Report | 9 months ago
facial was just okay. They put foundation on after the facial without asking- it really bothered me.
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Report | 9 months ago
OK. I don't usually take the time to write reviews when I've had a poor experience at a business. It takes a lot for me to get to this point. My first step when I am unhappy with an experience I've had with a business is to reach out to them through their "Contact Us" function, to give them the opportunity to make it right BEFORE I go and tell the internet about it. I did that with Spavia. I wrote a civil but strongly-worded note about my experience and in it requested a response. And I got NOTHING. NADA. I heard not a word from them, and it was weeks ago that I sent it. I think I'm most annoyed that they never even responded to my comment, even if they didn't plan to do anything about it. So now I'm here. This was my second visit to Spavia. I will say, my first visit was Ah-mazing, relaxing and wonderful. But that was when they first opened, and I can see a lot has changed. When I walked in, a woman behind the desk was talking very loudly and angrily on the phone, and the man behind the desk didn't even smile at me as he asked for my name and appointment time. Not a very serene start to what was supposed to be my time for relaxation. My actual massage was just ok. She asked me if there were any areas I didn't want her to go near, and I told her my palms, which I have a weird aversion to people touching. But, she clearly just completely forgot about this request because she went to town on my first hand, and then obviously remembered later because she then hardly touched my other arm all together. I had asked her to spend a little more time on my calves and hamstrings, but she ended up only spending a total of about 3 minutes between both legs. I felt like she just completely disregarded my requests. All this I was planning on letting go because after all, its a Groupon massage, so I'm not paying full price.....or so I thought. When I went to pay and showed my Groupon, the man told me the Groupon is NOT VALID ON Saturdays, and it was Saturday. He then said what they have done before is they could waive the 6 month requirement so I can come back before my Groupon expires to use it. OK, its totally my fault for not reading all the fine print...but if you've had this issue before, why didn't you tell me this up front BEFORE the massage? and if you're able to waive the 6 month requirement, why can't you waive the Saturday requirement?? I ended up having to pay $130 for a below-average massage, and am now stuck with a Groupon I don't want to use, and can't return because they are ignoring my request. UGH. End of rant.
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Report | 9 months ago
My first experience with Spavia was a gift from my children...a day at the Spa. It was heavenly! Tom & Julie are so welcoming and they were so attentive to everything - i.e. if you wanted to carry on conversations or not, to the different aromas you could choose from for your experiences. Their technicians were so wonderful! I have been back for massages and this time a facial. All, equally as fantastic. I'm thinking of becoming a member because I feel if you could have a massage regularly it would be so good for your entire being. I give them 5 stars and can't wait for my next experience.
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Report | 10 months ago
Everything about this facility is amazing! I couldn't be more impressed.
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Report | 10 months ago
I enjoyed the facial that I purchased. However, when I arrived, the women who gave me the facial said, "it's been a long day". Even though she took her time, I felt like she was ready to get out of there before we even started. Bottom line... I wish it would have lasted a little longer or at least had a longer experience, since that's what we all pay for. Overall, I enjoyed it.
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Report | 11 months ago
My daughter is pregnant and was having back pain. She has not had any pain since her massage. Thanks
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Report | a year ago
Very peaceful atmosphere. Their questionnaire at the start asked how much talking I preferred. I've not been asked that before; I think that's a good thing to ask. The therapist had good technique and was knowledgeable about the questions I asked her. I liked that they let you know about their monthly program with discreet signs and no hard-push sales. I will definitely go again.
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Report | a year ago
Not a very good massage, just a lite rub. Nice personnel, they were just not very experienced in massage therapy.
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Report | a year ago
I like it the fact that you are treated as a special guest there
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From Our Editors

Spavia Day Spa's specialists pamper their guests by providing muscle-melting, result driven facials and rejuvenating treatments. Guests receive a spa robe and spa sandals before each treatment as they wait in the spa's retreat room. Because "relaxation" can mean different things to different people, Spavia specially customizes their treatments for each guest, providing ultimate relaxation and an exceptional experience every visit. Spavia also offers membership packages that allow for affordable treatments, and provides a free signature treatment for a nominated local hero or community member in need through their Spavia Cares program.

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Spavia Day Spa - Rookwood

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