I saw a deal for AAA Masterclean on Groupon. The deal was for 3 rooms and a hallway for $59.00. Prior to purchasing, I called to make sure they could schedule an appointment during our availability. I spoke with the owner, James. James stated he would be more than happy to honor the Groupon rate without me needing to purchase the voucher. I went ahead and scheduled an appointment with him for later that same week.
The day prior to the appointment, James called indicating they needed to schedule the appointment earlier in the day, as they had a bigger project that was scheduled over mine. Since this was not going to work for our schedules, he stated he would call the other appointment. The next day, 30 minutes after the appointment time, the tech was still not at the house. I had to call James to inquire about the status of the appointment. Unfortunately, he was not proactive enough to call me to let me know that they were running late. Needless to say, 2.5 hours later, the tech finally showed up. He was visibly frustrated with his day and did not look happy to still be working.
Later, after reviewing the bill with my boyfriend, who was present for the appointment, we realized we had been overcharged! Instead of the agreed upon rate of $59.00, we were charged $69.00. I called James to inquire about the discrepancy and was told he would issue a refund in the form of a check to our address. Over a week later, we still had not received the refund check. I called back and left a message for James, which he did not return. Later the next week, I spoke with James AGAIN (keep in mind this was almost 3 weeks after the original date of service), and he agreed, again, to send a refund check. It has now been almost another week and a half, and to no surprise, we have not received the refund.
I will NEVER use AAA Masterclean again, and would never recommend their services to anyone who asks for a good carpet cleaner. Our experience with James has been a series of lies and unfulfilled promises. If you must use them, I would encourage any consumer to purchase the deal directly through Groupon, as the company takes a hit on the amount they receive, since Groupon collects a portion of the amount paid for their own services.