AAA Masterclean

Cleaning Services
4565 Bays Water Dr, Colorado Springs, CO 80920 4565 Bays Water Dr, Colorado Springs Directions
+17193100900
Be the first to recommend this place!
81% of 74 customers recommended

Tips

250
27 Tips
Verified
Report | 2 days ago
A very professional company! They were on time, worked hard and got every stain out...and the stains have not returned! Great service, great people!
Was this helpful?
Report | 2 months ago
Wow! What a horrible company! Abby F. And I had just about the same experience! A miserable company to communicate with...never returning calls, we waited for three hours and no one ever showed after FINALLY James confirmed after three attempts.
Was this helpful?
Report | 5 months ago
I saw a deal for AAA Masterclean on Groupon. The deal was for 3 rooms and a hallway for $59.00. Prior to purchasing, I called to make sure they could schedule an appointment during our availability. I spoke with the owner, James. James stated he would be more than happy to honor the Groupon rate without me needing to purchase the voucher. I went ahead and scheduled an appointment with him for later that same week. The day prior to the appointment, James called indicating they needed to schedule the appointment earlier in the day, as they had a bigger project that was scheduled over mine. Since this was not going to work for our schedules, he stated he would call the other appointment. The next day, 30 minutes after the appointment time, the tech was still not at the house. I had to call James to inquire about the status of the appointment. Unfortunately, he was not proactive enough to call me to let me know that they were running late. Needless to say, 2.5 hours later, the tech finally showed up. He was visibly frustrated with his day and did not look happy to still be working. Later, after reviewing the bill with my boyfriend, who was present for the appointment, we realized we had been overcharged! Instead of the agreed upon rate of $59.00, we were charged $69.00. I called James to inquire about the discrepancy and was told he would issue a refund in the form of a check to our address. Over a week later, we still had not received the refund check. I called back and left a message for James, which he did not return. Later the next week, I spoke with James AGAIN (keep in mind this was almost 3 weeks after the original date of service), and he agreed, again, to send a refund check. It has now been almost another week and a half, and to no surprise, we have not received the refund. I will NEVER use AAA Masterclean again, and would never recommend their services to anyone who asks for a good carpet cleaner. Our experience with James has been a series of lies and unfulfilled promises. If you must use them, I would encourage any consumer to purchase the deal directly through Groupon, as the company takes a hit on the amount they receive, since Groupon collects a portion of the amount paid for their own services.
Was this helpful?
Verified
Report | a year ago
We have had several carpet cleaners in our home over the years. AAA Masterclean are awesome. The gentleman was just that, he was polite, did a great job and went above & beyond our expectations. We are so happy we found this company. We HIGHLY recommend!!
Was this helpful?
Verified
Report | 2 years ago
Great company. Very responsive and thorough work.
Was this helpful?
Verified
Report | 2 years ago
These guys are so great. Family owned and operated, and their customer service shows that... they care about your business and want to please you. (PS - the actual cleaning was perfect! No spots AT ALL afterwards, which is more than I can say for our last cleaning service)
Was this helpful?
Verified
Report | 2 years ago
The did a great job. Efficient and professional
Was this helpful?
Verified
Report | 2 years ago
They were able to get me on their schedule within a couple of days of my request, they were on time, polite and professional. They did their job quickly - and most importantly of all - I DIDN'T HAVE TO DO THE WINDOWS!!!!! Thanks!!!
Was this helpful?
Verified
Report | 2 years ago
Good service, went extra mile. Very pleased
Was this helpful?
Verified
Report | 3 years ago
They did a beautiful job and were polite and professional.
Was this helpful?

From Our Editors

For more than 15 years, family owned and operated Masterclean's team of professional cleaners has been scouring homes and businesses with an array of dirt-defying services. Meticulous cleaners travel through domiciles with eco-friendly pet- and child-safe cleaning products, leaving unblemished swaths of carpet in their wake. Piping-hot steam laden with enzyme-based cleaners and deodorizers then billows from a truck-mounted unit, pulling trod-in grime from carpet fibers. When they aren't scrubbing rugs, techs turn their attention to sullied upholstery, windows, drapes, and air ducts. They also specialize in water-damage restoration for homes that have been flooded by a storm or stream of tears caused by a sappy rom-com. Cleaners can grease their elbows Monday through Saturday from 7 a.m. to 7 p.m.

Help us improve this page

Is this your business? Claim this page

Explore Nearby
AAA Masterclean

Groupon has verified that the customer actually visited AAA Masterclean.
Grouber