This was the worst experience with a business in my entire life. I show up and this disinterested, unfriendly young woman comes out and says “this way”. I thought it was odd that she did not have me fill out any paperwork (as with every other massage I had ever received), but I passed it off on it being a new business and thought perhaps they did not have all their procedures worked out yet.
I go into the massage room and she says nothing, which made me extremely uncomfortable. Normally, a LMT would ask you what areas you would like them to concentrate on. She just says to me “lie down, I will be back in a minute”. I was starting to get a bad feeling about this place.
So I lied down on the massage table, which wasn’t a real massage table. It has no headrest, only this tube-like pillow (which was covered in washable vinyl, thank goodness). The purpose for this pillow I did not know; so I took it off the table and put in on the floor, leaning it up against the table. She comes back in and says nothing except “do you want the headrest?” I answered “yes, please”. She hands me that silly pillow I had just set down. So I said “on second thought, no thanks…”
So she pulls up a stool and starts the massage. Globs of oil, no pressure, no discernable method or routine; just two creepy hands slathering oil on my upper back and neck... I shudder as I write this. I was actually relieved when I heard the doorbell ring (the place has no sound-proofing) and she left the room to go answer it. She then returned about 30 seconds later.
Being that it was a chilly day, I had worn long athletic shorts and a long-sleeve t-shirt to the appointment. Maybe I am not a fashion statement, but I certainly wasn’t expecting what I heard next: She says to me “so, do you ALWAYS wear shorts and a long-sleeve shirt?” and she snickered, like she was being amusing. I simply responded “yes, quite often”. My thought was “do you always insult people you do not know?” But I kept it to myself.
This was followed by another 3 minutes or so of seemingly pointless hand motions, and she got up and left the room again, this time to play with the thermostat which was in the hallway. She came back, started back into her motions, and asked “is this too much pressure?” By then, my patience had expired. I said to her “no, in fact, you are applying zero pressure… This is not working out for me so I am leaving…” Naturally, she asked “why?” I said “This whole experience has been very unprofessional and I think you either don’t know or don’t care about what you are doing, so I am leaving.” In response, she blurts out something to the effect “what the **** ever, dude”.
So I grab my unfashionable athletic shorts and long sleeve t-shirt, throw it on, and head for the door. But I said to her “I am not leaving until I can speak to someone in charge of this place”. At this point, things got surreal: She closed the front door, approached within two feet of me, stuck her finger up in my face and said something to the effect (because I cannot recall exactly) “you are not talking with anyone!”. At that point, my defenses were on full alert, and I advised her that she had better back up. She did not give me anyone to talk too, so just before I left, I said to her “are you even a licensed massage therapist registered with the State of Colorado?” She did not answer the question and seemed very distressed that I had asked it. So I give her credit for keeping her mouth shut and at least not answering something I was already certain I knew the answer to.
Based on this young woman’s bizarre, unprofessional behavior, I figured I had best talk with the Colorado Springs Police Department and at least get it on record that I talked with someone concerning this episode. I went to the CSPD east annex and explained what happened with their personnel at the front counter. I said that the purpose of my explanation was not to file any charges; I simply wanted to explain what happened, in advance, in case this strange individual tried to file some kind of false accusation against me. Based on her behavior, this seemed a real possibility.
I am filing a dispute with American Express to get the $30 paid to Groupon reversed. I think your company should do some vetting of your business clients before advertising them on your website.