From Our Editors
A woman arrives to pick up her new glasses and gasps audibly once she puts them on, amazed at how crisp and distinct objects suddenly become. According to the manager of The Landings Eye Care, this is the reaction that his crew strives for with every patient. During each eye exam, his wife and her staff strive to spend ample time with patients to understand their concerns and explain their ocular conditions. To this end, staff schedule appointments at least 45 minutes apart to give clients extra personal attention and ensure little-to-no waiting time, which is often spent doing eye-straining activities such as watching a basketball game on a cell phone or crying over the results of a basketball game. After the exam, patients are escorted to the fitting area, where a specialized crew gives the patient a tour of the myriad frame options lining the warm wood shelves, helping them select the most flattering options for their face shape. This team keeps updated on latest trends, meeting with vendors every two months to uncover the newest bestsellers.
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