P&B Custom Transport

Local
PO Box 2903, Country Club Hills, IL 60478 PO Box 2903, Country Club Hills Directions
+18153535471
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88% of 32 customers recommended

Tips

250
21 Tips
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Report | a year ago
screwed me. went out of business and left me hanging.
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Report | a year ago
The service was okay. The driver was very good, but there were "hidden fees" that we had to pay which we didn't appreciate.
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Report | a year ago
I highly recommend them and will be using them exclusively from now on. Alex was our driver and we couldn't have received better quality service from him,thank you!
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Report | a year ago
Great Service
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Report | a year ago
This is a scam. I called to book transportation to ORD on August 30th for a September 6 departure. Immediately my Groupon was marked redeemed. Now, it's 9/6 and I haven't heard from anyone from this company. I can't get in touch with P&B nor Groupon. I now must pay for an Uber and try to get a refund when I return. Do not waste your time or money booking transportation with this company.
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Report | a year ago
The driver was on time and polite. The driver was professional but not very personable or engaging. There is an airport fee that isn't referenced in the Groupon and a predetermined gratuity by the company.
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Report | 2 years ago
So far so good. Customer service is awesome and they are responsive. I look forward to the service they will provide on Sunday. Allen and Mary are great and are customer friendly. I will recommend them to others.
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Report | 2 years ago
On time and very courteous Drivers
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Report | 2 years ago
Good service, on time and clean vehicle. I've used them 5 times over the last two months, and look forward to using them in my future transportation needs from O'hare and Mid-Way airport.
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Report | 2 years ago
Booked round trip. No issues on way to airport. On way home, flight was delayed 3 hours. I received a text to call the dispatch when I had my luggage. Had to wait 25 minutes for driver to arrive. Found out after he did that he had been given a wrong number from dispatch to communicate with me. I didn't realize P&B outsourced their work to other drivers outside their own. My driver on way to airport had told me that they typically pair you up with same driver both ways so they can recognize you upon pick up. I don't mind that they didn't do that, and I understand need for flexibility since flight was so late, but at least tell me of the change in plans.
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From Our Editors

What services does your business offer and what makes your business stand out from the competition?
P&B Custom Transport offers professional prompt service we a emphasis on customer service that is unmatched.

What was the inspiration to start or run this business?
Custom Transport was founded by two friends who were tired of bad service in terms driving services. After rounds of discussions the friends decided that they would embark on a new adventure together providing professional, yet cost conscious services to their friends, families and colleagues.

What do you love most about your job?
Providing a service that is in need and providing the best customer experience we can.

What is the best reaction you've ever gotten from a customer?
Every reaction we get from our clients is great we love to hear the feedback and share in exciting times in their lives.

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P&B Custom Transport

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