I had previously gone into this shop about 1 month before my Groupon manicure. I was in there for an eyebrow wax, I thought the owner, Shantal, was a little strange, but she did an ok job on the brows. However, I did go in for the manicure and AWFUL experience. Shantal, the owner, was to give me my $25 manicure plus a glass of champagne. She apparently "only does hair", so she stared at my previous gel manicure and wanted to soak them off. I told her I wanted to grow them out and NOT to soak them. I really had to be firm, as she kept insisting that they get soaked. But, eventually, she just cut my nails, then proceeded to file them with a nail file that looked like it came from a travel kit. Needless to say, it hardly did the trick. She then remembered that I was to get a glass of champagne, gave it to me, then put my hands in the hot wax paraffin bath! ( how do I drink from my glass???) Then she took the wax off, and decided that "maybe" I should have a coat of clear polish put on?? Like she was asking ME what to do. She didn't file my gel growth out or put anything on to fill in my gaps. She has no business doing manicures, I don't think she's even been trained in it. Again, her tools looked like they came out of my grandmother's medicine cabinet. Her next appointment was only 5 minutes late, but apparently that's the only excuse she needed to leave, so she shooed me out the door and said, oh well, my next appointment is late, guess I'll go get lunch. Didn't even finish the champagne.. Awful service, do not use this spa.