Ward's Cleaning Solutions

Cleaning Services
3100 E. Vernor Hwy, Detroit, MI 48207 3100 E. Vernor Hwy, Detroit Directions
+13133896493
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57% of 37 customers recommended

Tips

250
22 Tips
Verified
Report | 4 years ago
This company did not show for my first scheduled appointment and when I called they blamed it on Groupon and said that groupon scheduling didn't work right. The next time I scheduled was for a day that I had company coming over. First the company called an hour before and said they needed my address, which I had already put into Groupon and given them the previous time I had spoken to them. They called back 10 minutes later and said I was out of area so that I would have to pay $50 more even though I had mapped their address to mine and it was under the required mileage. At this time I told him that there was no way he would be able to make it on time for the appointment given where he was located And he said I'll get there when I get there I told him I wanted my money back and he said whatever you have to do that through Groupon As far as I can tell this is a family business I would think with it being your own business You would be more apt to keep the customer satisfied but apparently wards cleaning solution does not see it that Way. I would not recommend this company to anyone ever!
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Report | 4 years ago
We paid for a deep cleaning. Instead we got someone who wiped down a few surfaces. Was a total joke.
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Report | 4 years ago
They did a great job. I will definitely use them again!
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Report | 4 years ago
After the cleaning service was performed, I went around the house and one of the bathrooms looked as though it had never been cleaned. I asked them to vacuum the stairs and they looked as though they were never touched. I was very unpleased with the service, after they left I had to clean again to reach my standards. Would not recommend this service to anyone, They are unprofessional and hard to reach, considering you are calling a home or a cell phone, rather than an office.
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Report | 4 years ago
I am extremely disappointed. I am asking for a refund. They did a terrible, totally unsatisfactory job. If you wish more details, I will be happy to discuss or write to you. Please issue a refund to me. I will not be using the other 2 apointments and will cancel the next one. I do not want them in my home ever again.
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Report | 4 years ago
slow workers
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Report | 4 years ago
The crew came on time and worked hard. I threw them a curve about what I wanted them to do and they didnt blink an eye just went at it with a will.
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Report | 4 years ago
A crew of two came out for for nearly 2 hours and did a good job. Originally they said I would only get 1 hour of cleaning because there were two people but they cleaned almost 2 hours so it's a little confusing.
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Report | 4 years ago
I was seriously disappointed. I paid for 2 hours of cleaning. It was to be 3 rooms and 2 baths. I have a townhouse a little over 900 square feet, when we walked through I told them not to worry about the 2nd bedroom. The kitchen counter wasn't wiped off, the floor was done? with the Sharp steamer, but it had obviously not been swept. The living room did not get anything, he said the microwave took too long. The bathroom were okay, but the shower/tub wasn't done at all. 2 end tables, and a large window sill in the bedroom weren't dusted. Not much work for 2 hours.
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Report | 4 years ago
1. When they clean they should start with an empty vacuum and clean filter. 2. They should clean mirrors in bathroom. 3. There shouldn't be any residue left on the floor when they are done cleaning. 4. It is silly to think you can clean 3 bedrooms and 2 bathrooms in 1 hour with only two people, and do a good job. They are very nice and they do work hard, but they need more practice.
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From Our Editors

The staffers at Ward's Cleaning Solutions boast a versatile resume, possessing the skills and tools to do everything from removing carpet stains and power-washing houses to gingerly cleaning neon lights and sprucing up construction sites. Before making their way to homes or businesses, they load up eco-friendly cleaning supplies designed to safely de-grime countertops, floors, upholstery, and backyard coal plants. Before they're allowed to don Ward's Cleaning Solutions' proud uniforms, the team members must yield a spotless background check and make their way through a thorough training regimen.

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