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Stop in at Absolute Seating Inc in El Monte, CA today! When it's time to give your patio a makeover, make sure to check out the range of outdoor tables and chairs.
About this Business
9:00 AM - 4:00 PM
Report|6 months ago
The employees were very helpful- especially when the box was 9' long & we weren't sure it would fit in in my small SUV and he helped me with solutions.
The umbrella is really nice & rich color, but I couldn't open the umbrella with the stand that was included with out the whole thing toppling over. And no breeze.
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Report|7 months ago
Ashley was amazing had everything ready to I was in and out with my items and the guy at the dock was helpful as well. Thanks!!!
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Report|8 months ago
Since I had to drive AN HOUR to take the vouchers to the warehouse myself (they wouldn't accept a FAX & I had hired a man to pick the umbrellas up for me (I paid him $70) & they would NOT accept the vouchers from him, so it was ridiculous for me to have to make that drive) I handed the vouchers to ASHLE. She processed them, then we walked out to the warehouse. I saw a display area with the assembled umbrellas. I pointed to the largest umbrella, which we ordered, and ASHLE said THAT was the CORRECT one. It had a LARGE BASE that could be filled with sand for stability - that's exactly what I wanted. So they loaded the 3 boxes in the hired man's pickup & we drove the hour back home.
I noticed when I was opening 1 box that printed on the sides was "9mx9m" which is basically 10FEET, which is the size of the SMALL umbrella you had for sell, NOT the 11 FOOT UMBRELLA, which is WHAT I PAID FOR. Also, there WAS NOT A LARGE BASE THAT I COULD FILL WITH SAND FOR BETTER STABILITY!! I called DHC when they opened & talked to ASHLE. She stated that the 11 ft. umbrella DID NOT COME WITH THE SAND FILLED BASE - THEN WHY would she tell me that THE 11FT. UMBRELLA WITH the SAND FILLED BASE in the showroom WAS THE ONE I ORDERED?!?! She offered to SELL me the sand filled base parts FOR $30 EACH!!!! So NOW I'm expected to pay $90 MORE so I can HAVE THE SAND FILLED BASES THAT SHOULD HAVE COME WITH THIS 11 FOOT UMBRELLA!?!?!
ASHLE SHOWED ME THE 11FT. DISPLAY UMBRELLA, WITH THE SAND FILLED BASE, & STATED THAT WAS THE ONE I ORDERED!!! I feel this is BAIT & SWITCH & I HAVE BEEN SCAMMED!!
WHAT can be done about this??? I've had great experiences with GROUPON in the past, THIS is the WORST EXPERIENCE I've had ordering through your company.
I'm also extremely frustrated that YOU no longer have a PHONE NUMBER LISTED so I can TALK TO A HUMAN. WHY would you have THREE phone numbers listed on the internet THAT NO LONGER WORK?!?!?!
PLEASE, call me at 818-321-4464 as soon as possible, I would like to resolve this right away.