About this Business
8:00 AM - 7:00 PM
Trying to schedule my oil change was terrible. The groupon site and the actual available appointments did not match. The technician did not even know where the cap to my oil reservoir was....This was the worst I've ever experienced with an oil change.
I went to get my tires aligned and I still had to pay an out of pocket fee. The service was not satisfactory because my steering wheel was constantly pulling to the right instead of straight and my I can still feel the vibrations in steering column. I want my money back. It wasn't worth buying.
They did not reset my car disllay info correctly
Two awesome Sales Reps helped my son on 3/12/2018 @ 2.00pm.
Great deal! They were double booked and it took a lot longer to get it done but the customer service was great so I didn’t mind waiting.
I waited 2 hrs for them to finish my oil change, and that's just because I asked what was taking so long. I was told my order was put in the walk in pile (I had an appointment). Then they gave me a report saying I needed new tires (they are no more than 4 mos old). When I asked about that the mgr said the tech probably put the probe in the wrong spot.
Sears in Crabtree Mall - won't return!
They did their job/stuck to the Groupon well. Tried to upsell me and invalidate my warranty with another auto store though, so make sure that you are clear on what you need and confident about any other services you may need. They do give you an additional discount if you need services, but I saved a couple hundred by sticking with my warranty with another auto store, so don't let them intimidate you if you can get a better price or have a trusted dealer for something not in the Groupon. Great experience without the upsell attempt though.
I wouldn't recommend this prespefic location. I went last year and the service took hours for an oil change. To top it off when I was on the road my car started smoking due to the mechanic put on the wrong part. It's a good deal but stay away from this location
I was a little irritated because I bought the Groupon for $18.99 and I didn't read anything that said I would pay an additional $5.30 after they had changed the oil. So this Groupon wasn't really as great of a deal as it first appeared.
An oil change is very basic....they must have dumped oil on the engine....it smelled so bad, my husband had to buy engine cleaner to get rid of it. They obviously didn't put ENOUGH oil in...the nest day the oil light came on....added a quart and it was fine.they were the best price in tow.n...now I know why...you get what you pay for. If they can't handle an oil change, heaven forbid what they'd do to a more involved repair!!!
From Our Editors
Sears Auto Center has been servicing vehicles since its first location opened in Chicago in 1931. The award-winning center's staff experts take pride in providing customers with the parts and services they need. That begins with complimentary Performance Snapshots, which are thorough evaluations designed to increase vehicles' lifespans and performance. Other free services include steering and suspension evaluations and wheel-alignment checks. Along with these complimentary offerings, Sears Auto Center provides patrons with comprehensive car care, including tuneups, oil changes, tire repair, and vehicle-maintenance packages. And if your battery's warning light is on? Don't worry—experts can perform a thorough check looking for leaks and corrosion or just to see if it needs to be replaced.
Sears Auto Center