Tips
The hotel was gross, our room was dirty when we got there. The elevators and public bathrooms were disgusting.The food at the restaurant was absolutely awful. It was 75 plus a tip for a family of 5 to eat there so the food should have been excellent but I would have rather eaten McDonalds. At the pool the lifeguards seemed very dedicated and attentive but that is the only positive thing I have.
The room was not clean the sheets and blankets were very dingy looking and dirty! The shower curtians was dirty as well!!!
There is a looong wait for EVERYTHING! Check-in, slides, food counters, even calling the front desk!
Super expensive for what they get.
Bring lots of extra cash for all the activities. Great place but a total money pit! Mini golf is $32 for a family of 4 for one game. 4D movies are 3/$15 for basically a 3 minute ride. Line for Dublin’ Donuts in the morning was around the corner...30 plus minute wait for coffee. Buy the food package as that’s another money sucker. My kids did have fun.
The rooms are fine but the lodge is so tacky. The food is horrible and waits are long to get in. The design of having children to pass through an arcade to get to the main event is awful. You should not be required to pass through a very expensive and flashy arcade to get to the water park. Families should decide if they want to take kids to an arcade rather than forcing the pass through it. Finally, I wasn’t overly impressed with the customer service. My grandkids enjoyed the experience. Adults were relieved when it was over.
Terrible layout, aquatics equipment unavailable, WiFi was down, had to move the furniture all around to turn the TV on! Ridiculous amount of money for a terrible experience. On a scale from 1-10 there is zero chance I return to the MA great wolf lodge!
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Stay started off horribly. After waiting in line to check-in for 30 mins, we were next to check-in when a fire alarm went off. All the people in the lobby had to leave only to come back in and wait all over again in the check-in line. So it took about 1 hour to check-in, which seems to be the norm. This is terribly organized, you are not prepared to handle the rush at check-in, at the steep prices charged check-in should take 5 minutes. We even arrived at 2pm to avoid the check-in rush.
My four children, ages 8-12, all had painful chlorine rashes the next day. We have a chlorinated pool in our yard and have never experienced a chlorine rash. Kids all looked like they had sunburn. Had to apply lots of hydrocortisone to cool the rash.
So glad we waited to go with a Groupon rather than pay the exorbitant prices.
Unfortunately this place is not kept up with the hot tube has a green ring at the water line that you can scratch your name in and the concrete decking is lifting up around the inside hot tub creating a finger pinch hazard
The top bunk was not made the sheet was tossed on bed still folded and covered up with blanket they said someone would be down with sheet and they never came, bad service!
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Great Wolf Lodge Boston/Fitchburg
Grouber
