The appointment set up process was great. Called them up, informed them of the Groupon and had an appointment in no time for the following week. On the following week they showed up on time, but the technician seemed to be in a hurry and in a bad mood. I didn't even realize he had started and he was already done with the outside. On the phone I had asked if I needed to move furniture away from the walls and they said it was not needed that the technician would take care of it. When I asked the technician if I should move furniture he gave me a glib response, "Well if you want me to spray there." He was so fast there was not much I could move. So I felt like I did not get the full service I should have received. Fast forward a week and it seems like there are more pests, bugs, critters than there were prior to the service. Sovereign Pest Control seems more about getting people signed up for the early for the extended service at the expense of those that want to try it out first and decide after the pest service is complete. I was left unhappy, but at least I didn't have to pay full price for such poor results and customer service of the technician. I've learned my lesson with Sovereign Pest Control of Texas. Don't waste your time.