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Computer Care Associates was established in 2001 as a small consulting firm providing complete computer solutions for its customers.
Quality service and follow up are what makes us so successful.
The office is located at 2 Vernon Street in Framingham, Massachusetts.
Our service area is Metrowest, which includes the towns of Ashland, Framingham, Holliston, Hopkinton, Marlborough, Milford, Natick, Newton, Northborough, Sherborn, Southborough, Sudbury, Waltham, Wayland, Wellesley, and Weston.
Our focus is on small businesses and residential users.
The philosophy of Computer Care Associates is to teach as well as be a consultant for users on how to backup files, and safeguard their computer against spyware and viruses etc. We offer services which include all types of maintenance and troubleshooting problems, installations (including wireless networks), software and hardware upgrades, some data recovery (if necessary), computer purchases, and offer basic computer courses. In general we want to protect your computer before a crisis happens and in the process show you how you can perform some of these maintenance tasks yourself.
Our service-oriented staff is trained and certified to help solve your computer related problems with the highest quality hardware and software products available today.
We stand behind the products we sell with service, maintenance, consulting, and repair programs.
We offer one-to-one or group training, and the education is geared toward the needs of the customers.
We also offer Data Transfer from an old computer to a new computer.
There are times when there is difficulty in transferring data from a hard drive. In such cases we will diagnose the hard drive and give an estimate on the cost of Data Recovery.
As a small family-owned and operated business, we put extra care to make sure our customers are satisfied.
Growth of the business is through the personal referrals of our customers.
Product Consultation Services
One reason a computer might be sluggish is due to lack of memory. At Computer Care Associates, we will diagnose how much memory your computer requires to run efficiently. Certain applications (such as MS Word, Excel, Quickbooks, etc.) and specific Operating Systems (such as Windows XP or Vista) need between 512 MB and 2 GB to run smoothly. You may also find that Anti-virus Protections such as any Internet Security Suite (as Symantec) can "hog your resources" and slow down your computer.
Hard Drive Installation
Think of your Hard Drive like an old 78 rpm record. Your computer cannot function without a hard drive. After awhile the hard drive needs to be checked for errors and defragmented to access the data quickly and without problems. Hard drives are getting larger in the size of the data they can hold, and the prices are falling. This could be an excellent time to get a larger HD for your computer. Newer computers are being sold with 250GB or more for the HD capacity.
'Have an old computer? Can't access your important data? Bring in your computer, and we will diagnose what's going on with your hard drive. We can often recover your data from the hard drive. The diagnostic charge is $85 but we will waive the diagnostic charge if there is a written agreement for Computer Care Associates to do the data recovery work, and we will proceed from there.
Troubleshooting, Diagnosis and Repair
This is just what it says. We touch upon this concept throughout our website. Computer Care Associates is a team of experienced technicians and instructors who are all good listeners and good diagnosticians. Think of Computer Care Associates as your computer's HMO plan!
Maybe your applications seem slow to open up and start. Let Computer Care Associates support solve these problems. The solutions can be as simple as adhering to a regularly scheduled maintenance protocol or increasing your computer's memory. Please call the office (508-370-8080) to ask about our flat fees for certain services. Rates and terms are subject to change without notice.
Please refer to the PRICING for the special Flat Rate Maintenance Packages, and the Flat Fees listed in the Specials section. Pricing - Please Call Us To Discuss Flat Fees, Hourly, And Special Rate Structures.
New Systems Installation
If you need to buy a new computer or partially replace your system, Computer Care Associates can help you buy and install quality products. We will assist you from purchase through installation with as little down time as possible. Our goal is to make your transition a smooth one.
Virus and Security Checks
Computer viruses are defined as "viruses" because they share some of the traits of biological viruses. A computer virus passes from computer to computer like a biological virus passes from person to person. A computer virus must piggyback on top of some other program or document in order to get executed. Once it is running, it is then able to infect other programs or documents. Protecting your data, your computer and your business from outside destruction is what Virus Protection (or anti-virus) and Security is all about. Computer Care Associates technicians will install an anti-virus program on your computer. This anti-virus program will need to be updated frequently to protect your system against any new viruses that may attack.
(Floppy, Cd & Dvd Installations, Sound & Video Cards) This is similar to the "hard drive installation" above. Again, prices vary but components are easy to purchase and install. We would need to review your computer system and look at your needs and what your computer system can handle. We may have to make the computer more powerful (memory-wise) in order to add on a CD, DVD or other component which you may decide to purchase. We will advise you in every step involved with a purchase, no matter how minor or trivial it may seem. We are here to assist you and help your computer system run efficiently and at its optimum level.
Our technicians are trained through the professional licensing of Microsoft and are MCPs (Microsoft Certified Professionals). Computer Care Associates can help you network your computers, maintain the connectivity and functionality of your networks, and perform various computer services as needed. Service calls will be provided within 5 hours to 12 hours (Monday thru Friday) or at a scheduled time. Please note: Weekends and after 7:00 p.m. are $125/hour (labor only). Please call the office (508-370-8080) to ask about our flat fees for certain services. Rates and terms are subject to change without notice.
It should come as no surprise that Computer Care Associates can suggest improvements to your computer and computer systems whether you need or want to make a purchase, perform maintenance or upgrade to various products (hardware or software). We will work with you, our customer, on what your requirements are and whatever your final goals may be in regard to your computers and the health of your systems.
Marcy B, Natick, MA
I came to know Computer Care Associates through my work place, the Natick Community Organic Farm. The Natick Community Organic Farm uses this company for its computer needs, and we are happy with the service and attention we receive from Lisa and Jonathan Shapiro. They provide timely, accurate and personal attention that is a real boon to this small non-profit. I like the work they do so much, I now use them for my personal computer needs-from cleaning up after a virus attack, restoring files, and to advice on purchasing a new computer. They are reliable and friendly, driving to my house to pick up a computer when I've needed emergency help! I highly recommend them.
Dennis C, Framingham, MA
Lisa and Jon are great people and excellent at what they do. They have helped me out with computer needs many times, and I highly recommend them to get the job done quickly and professionally.
Kristen C, Brighton, MA
Lisa and Jonathan are the right pair to help you with your computer needs. Both are up to date on technology. Jonathan works more behind the scenes, screens, keyboards and mice. Lisa is the spokeswoman and (extremely) patient teacher. Not once but twice they've saved my laptop from disaster (albeit the second time was MY fault.) I never felt stupid or treated like I was just another paying client. I got good service with the heart of a caring company behind it. I'd gladly recommend them to anyone I know who depends on their technology in order for their businesses to function on a daily basis."
Rachael G., Marlboro, MA
Lisa and her husband took great care of my husband and gave him immediate 1:1 attention when his computer went down and needed CPR. It was great to know I had the right resources just at my finger tips when he said he was having computer troubles... I needed no APP for that ... I had real live people for that!. Thanks.
Margaret K, Framingham, MA
I called Computer Care Associates when my computer crashed just as I was about to finish a 25 page paper for school, Lisa, the ever calm and ever personable co-owner, immediately put me at ease. She, and her partner/husband, Jonathan, even offered to loan me a computer to get by. When I got my computer back, Lisa gave me a tutorial on some of the finer points of Microsoft Word. Her slow, and clear instruction made it easy for this "technophobic" student to learn. And to make sure I didn't forget, Lisa even e-mailed me written instructions. It's been almost a year since the crash, and I'm happy to say, thanks to Jonathan, this old machine (computer) is still working flawlessly, Incidentally, their prices are more than fair -- for repairs and tutorials - especially taking into consideration they are so accommodating, professional and as their logo so aptly says, patient.
Computer Services Are Priced Hourly (Labor), Or on a Flat Fee Basis.
Computer Care Associates charges an hourly fee for work performed. There is a minimum one hour charge. ($105/hour at your location; $95/hour at our Vernon St. office.) Payment for all parts and computer systems is required prior to delivery and installation. Please call the office (508-370-8080) to ask about our flat fees for certain services. Rates and terms are subject to change without notice.
Back up your Data - Flat Fee/package Rates
Let Computer Care Associates take care of your back-up needs! Charges vary depending on the back-up device and amount of data, ease of access and location. Back up can be accomplished on a weekly, bi-monthly, or monthly basis. Prices are subject to change.
Remote Support - Saves Time & Money
Computer Care Associates can connect remotely to your computer to repair and provide support services. All you need is an internet connection (cable, not dial-up) for this to occur. We can log into your home or business, a hotel suite while telecommuting, or even through local wireless 'hotspots'. Our friendly online technicians can remotely solve your computer repair and support needs wherever you happen to be. Just sit back and watch as our technician remotely controls your mouse and keyboard to diagnose and fix your computer problems or to demonstrate an application. If it turns out that the issue cannot be fixed remotely, we will arrange for one of our technicians to come to your location and provide on-site computer repair. Remote access is not available for dial-up connections. The cost is $80 per hour (pricing subject to change). Please note that server-related problems have a different pricing structure. NOTE: Remote work is usually billed at an hourly rate, but if the problem is solved quickly - we can bill out at 15 minute increments. Optimization of computers cannot be completed through this remote process. We currently are not accepting credit cards.
Optimize For Increased Speed & Performance
(AT VERNON ST. OFFICE ONLY) Scanning for Spyware and Viruses using the following programs: Malwarebyte (spyware scanner), SuperAntispyware (spyware scanner), Avast Antivirus (We will scan and install it. This edition is free for non-commercial use.), Avast! Professional Edition: antivirus & anti-spyware (This edition is free for a 60-day trial period for commercial use), On-line Antivirus scanners, Defragmentation of Hard Drive, Disk Checking (error-checking), Disk cleanup of temporary files, Streamlining the startup, Uninstalling unused programs, Installing Windows Updates, Reformatting the computer (only if necessary), Final Review & Recommendations concerning memory. Installing Additional Memory (Cost of Memory plus $30 Installation).
Diagnostic Services From Computer Care Associates
In order to see what is wrong with your computer, we first need to diagnose it. The charge for a diagnostic exam is $85 However, please note that if you have Computer Care Associates complete the computer work, in the scope of the project the diagnostic fee is included. We mention the fee for an individual diagnosis here, because if you decide to bring your computer elsewhere we will have to charge for the labor on the initial diagnostic services. The areas of your computer which will be reviewed in the diagnostic exam are: How much memory your computer has, Available disk space, and Check on your Anti-virus protection. The diagnostic exam will not fix or solve any problems, but just let you know what is going on with your computer, and what might be needed to fix the problems. We will call you and discuss our findings from the diagnosis over the telephone. Some areas you can expect to be addressed in the diagnosis are: that if your computer needs to be optimized, we will tell you how much it will cost, If your computer could use more memory, we will tell you how much it will cost you for the memory (it will need to be ordered). The pricing on memory which we quote you is all-inclusive (in other words, we always include the labor charges for the installation). Please call 508-370-8080 to arrange an appointment time to diagnose your computer in our office.
Remote Access - Saves Time & Money
Computer Care Associates can connect remotely to your computer to repair and provide support services. All you need is an internet connection (cable, not dial-up) for this to occur. We can log into your home or business, a hotel suite while telecommuting, or even through local wireless 'hotspots'. Our friendly online technicians can remotely solve your computer repair and support needs wherever you happen to be. Just sit back and watch as our technician remotely controls your mouse and keyboard to diagnose and fix your computer problems or to demonstrate an application. If it turns out that the issue cannot be fixed remotely, we will arrange for one of our technicians to come to your location and provide on-site computer repair. Remote access is not available for dial-up connections. The cost is $80 per hour (pricing subject to change). Please note that server-related problems have a different pricing structure. Remote work is usually billed at an hourly rate but if the problem is solved quickly we can bill out at 15 minute increments. Optimization of computers cannot be completed through this remote process. We are currently not accepting credit cards.