My phone has had lots of problems that I never had prior to them replacing the face of my phone. The phone disconnects during calls frequently now and the battery drains at an exponentially higher rate. Also, they did not tell me the scratch guard would be removed and would not be able to be reused on the new one. I had to ask where it was and was told it would be up to me to get a new one. Wouldn't have made me so upset if they had set up my expectations ahead of time.