DO NOT GO TO ALLA NOVA. I purchased a Groupon earlier this week for a cut and Moroccan Oil treatment. I texted her right away ad she told me she could fit me in on Friday (two days later) at 10:30 am but would not have time to blow-dry my hair. That's fine, I don't normally blow-dry my hair anyway and my employer is very laid-back so this would not be a problem returning to work with wet hair.
I arrived at 10:20 in hopes Alla would be ahead of schedule, but she was not. I was told by the sweet receptionist at the front desk that she was "running a few minutes behind." After waiting another 25 minutes, I asked the receptionist again to find out when Alla would be ready and she walked back to ask her. She returned and told me Alla promised her "only a few more minutes." Ten minutes later, Alla walked the client she was working on back to the dryers and went to grab me.
She walked me back to her station and first thing she asked was, "You pay me?" I said, "No, I have a Groupon." (Even though I said that when I texted her days before.) "Ok, let me see it so I can scan it." That's fair. She scanned it and asked what I wanted. I told her a simple trim to make my hair healthy--I have long layers and wanted to keep them. "Ok follow me." She then took me back for the shampooing and conditioning + Moroccan Oil treatment, which I can honestly say was the only good thing about my experience. At least my hair feels soft.
When she brought me back to her station to begin my cut, she reminded me she would not have time to blow dry my hair. She also made comments such as, "I hope you don't have a sensitive scalp because this is going to be rough." Luckily I don't, but I also don't appreciate my hair being roughly combed from the top down.
She also asked me, "Do you box-color your hair?" My reply, "Yes, can you tell?" She said, "Of course. I'm a hairstylist. Your hair is in bad condition." Cool...way to be kind. I only get my air cut every 6 months or so, but I NEVER use heat products and do not have noticeable split ends. I also condition it regularly and don't dye it often. However, I don't care to spend that much money on professional dye--my hair, my choice. I understand she is a hairstylist, but she was so critical and RUDE that it made me feel awful.
She began to cut my hair and when I asked if I could get long layers she didn't respond. I said, "Did you hear me?" She said, "If that's w hat you want." Wow...it made me feel like she was disapproving of my choice and completely unwilling to do what I want. WTF lady, aren't I paying YOU? Isn't this MY hair? I don't care if this was a Groupon...I told her in my text two days before that I was doing this so that I could find a great hairstylist that I could return to. But instead, I was treated as though I was not worth her time.
She never asked me where I parted my hair (a HUGE problem--especially with layers) and it wasn't parted (it was tied back) when I came in. She also never brushed my hair out after finishing the cut to see if everything was even. She began scrunching my hair and putting gel in it and never assessed if it looked how I wanted it to. I asked if she would brush it straight and then scrunch it (because I wanted to see if the layers were even) and she said, "If you want to style your own hair, you can go to the open station behind me." Again, WTF LADY? I did NOT ask you to style my hair...I am already accepting less than what I paid for n the Groupon agreement since I was fine with not having it blow-dryed. And this is MY hair that I have to live with.
Needless to say, she was ushering me out because she still had a client who she had left under the dryers. As I was getting up she asked if I was going to give her a tip. I am too nice and agreed and when I handed her ten dollars and asked if I could leave it on the counter she started laughing at me. I was already embarrassed and felt so awkward and felt as though I was inconveniencing her that to get laughed at made me feel horrible.
When I got back to work, I looked in the mirror and ran my fingers through my hair to straighten my waves so I could see the layers. They are not even. I was too embarrassed to leave my hair down so I tied it in a bun for the day. It is so noticeably uneven that you can tell even when my hair is wavy/curly. I can only imagine what it will look like when I straighten it. I feel as though I need to schedule an appointment with a PROFESSIONAL immediately to fix the mess that Alla made.
Not only was Alla horribly rude, rough on my hair, made me feel like sh*t, but she also gave me a cut that I am not happy with and hate more than when I walked in here. Please don't go to her--it was such an awful experience that I would not want to wish upon anyone.