Don’t use Mosquito Squad in East Bethel or Ham Lake, Minnesota (phone 763-434-2483) unless you want to be lied to, hung up on, and then ignored if you have an issue or complain. Absolutely terrible service and despite 100% satisfaction guarantee, they still haven’t refunded the full amount paid. The agreements they enter mean nothing, their techs don’t do their job, and the person who runs the show (Dawn) seems to pride herself on her ability to spin simple situations into something that forces me to write this review, file complaints with the BBB and notify the corporate office about improper business practices. Why anyone would hire this service in lieu of the plethora of others that are cheaper, more honest, flexible and just as effective, is the great unknown here.
We had agreement dating back to prior summer to spray the 1 acre of two adjoining properties since they are both owned by the same person. First it was through Groupon deal and then renewed for rest of 2017 season. I prepaid for all of summer 2018 since they were running a special on Cyber Monday, assuming that they would just continue performing the same work and spray the same area. 4/30/18 was the first day that they showed up to spray the property this year and my wife watched the technician ONLY walk around one of the houses during the span of about 3 minutes and leave. The technician didn’t even remotely do the work that was paid for.
I called the office and notified Dawn of what happened. I was told that she needs to speak with the tech when she came back in from the field – apparently this company doesn’t use mobile phones. That’s fine though, no issue, I can wait. Then as long as I had them on the phone, I checked into what area they were actually spraying, to which I was told they just reset the spray line to only one of the properties because “it was simpler” once the Groupon ended. WHAT?!? I proceeded to forward prior year emails, agreed upon maps and spray lines, measurement of property showing that it’s under 1 acre, all to no avail since Dawn just kept talking over me and arguing. All this despite the fact that they sprayed that exact area during the prior year and nothing has changed. Then she hung up when I said I want a refund of all the money that I paid them for this year and that I’ll have someone else come out. I called back and someone else picked up the line – while holding, a PARTIAL refund confirmation came through and the phone was hung up again. After several follow-up emails and ignored calls, still no refund.
Then while talking to 3 other services, I learned that Mosquito Squad is a rip-off because of 1) higher price than almost every other service out there even after discounts, 2) claim to need to spray every two weeks to be effective, 3) inflexible as they only spray on their schedule and do not cater to their clients preference. This the exact opposite of someone like Mosquito Crush – less expensive, completely flexible as to day and time of day to spray, no questions asked money back guarantee.