About this Business
8:00 AM - 7:00 PM
They were supposed to rotate tires but I found out I had locknuts on my tires from a different mechanic. They didn't tell me. They also said they looked at a bunch of other stuff and said it was good but my car started shaking and some things they said were fine was not fine. Also two tires magically ended up flat after I left there. Coincidence?
Total bait and switch. What was advertised as an $18.99 oil change became a $32.04 oil change. This angered me as I can pay $24.95 all day long at other places any took a chance on this Groupon being a "deal". Joke's on me.
11 am appointment, took over 20 mins to check me in. 2 hours later my car still wasn't even in the air yet. Would not recommend this place to anyone unless they want to waste their time
I waited over four hours for the oil change, and they were extremely rude and unhelpful. I was very disappointed and always have a good experience with Jiffy Lube, so I'll be going back to them. Would buy the voucher again - there's a reason it's so discounted!
Only took an hour this time,where last time it was over 2 hrs. When I asked the girl at the counter if it was going to be 2 hrs again this time,she shrugged her shoulders. Customer service definetly needs a trainer on how to communicate with customers,probably wont go back there a third time.
I like the fact that it's right next door to the shopping mall
The representatives were friendly but the service was slow.
Great customer service although the wait was ridiculous even with an appointment....
Took 3 hours to get oil change with a 10 AM apt.
From Our Editors
Sears Auto Center has been servicing vehicles since its first location opened in Chicago in 1931. The award-winning center's staff experts take pride in providing customers with the parts and services they need. That begins with complimentary Performance Snapshots, which are thorough evaluations designed to increase vehicles' lifespans and performance. Other free services include steering and suspension evaluations and wheel-alignment checks. Along with these complimentary offerings, Sears Auto Center provides patrons with comprehensive car care, including tuneups, oil changes, tire repair, and vehicle-maintenance packages. And if your battery's warning light is on? Don't worry—experts can perform a thorough check looking for leaks and corrosion or just to see if it needs to be replaced.
Sears Auto Center