Report | 5 years ago
I had a terrible experience. One of my garments (a coat) that had nothing but a few makeup smudges by the collar when I dropped it off. When I got it back, it had a LOT of sticky black grease spots all over it. When I took it back in, the lady (Nancy) was very rude and not the least bit apologetic. She said she would call when it was ready. Seven days went by, no call. I called and again, Nancy was very rude. She said it would be a few more days and said it didn't really matter since the weather was so nice that I wouldn't need it anyway. When I finally got it back, there was a $5 coupon attached to my bag. Really?! $5?! Way to knock yourself out, Nancy. And no, I DID NOT receive a refund for the inconvenience. Ridiculous.
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