Family Ford Car Care Center

Auto Repair Services
16 Maple Ave., Netcong, NJ 07857 16 Maple Ave., Netcong Directions
Closed Today Closed All Hours
+19733475379
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90% of 49 customers recommended

About this Business

  • Hours
    Sun
    Closed
    Mon-Fri
    9:00 AM - 5:00 PM
    Sat
    Closed

Tips

250
15 Tips
Verified
Report | 3 years ago
Family Ford was a nice looking place. The layout was nice. You can see a lot of work getting done. It’s a hopping place. But no one was really friendly just there to do their job I suppose and there was a slight feeling of “oh a groupon oil change ugh ok I’ll put you in” as I checked in. I was asked to wait in the waiting room and that someone would come and get me when my oil change was complete. I waited waited and waited. I really expected to wait only 30 minutes but would have been happy with 45 minutes for a scheduled appoint. When I saw my vehicle sitting done for 15 minutes after waiting 45 minutes or so patiently and no one had come and got me I was a little peeved. I was missing work to get this done. :-( I actually had to go to the counter and ask if the oil change was done. After back and forth and back and forth to the cashier to an office I was finally done. I was handed a vehicle report card and not explained anything about it. I was asked to fill out this survey as a highly satisfied customer as it would be greatly appreciated. Nice real nice.
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Verified
Report | 3 years ago
very attentive, knowledgeable and helpful
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Report | 3 years ago
Knowledgeable, efficient and friendly service. Thank you!
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Report | 3 years ago
Pleased with the thorough service work
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Report | 3 years ago
The normal oil change was probably the longest one in my life... I was there early for my appointment And still i had to wait an hour And a half... And no sticker on my windshield with the next oil change reminder...
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Verified
Report | 3 years ago
very nice service people, Quick Appt, accomodating, helpful
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Verified
Report | 3 years ago
Very friendly staff--little bit of a wait--but waiting area is nice and comfortable..good service!
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Report | 3 years ago
I waited over an hour for an oil change. They tried to up-sell me to the tune of over $1,000. My van has never had any issues starting up. They informed me they couldn't start it, then wanted to sell me a battery, cables and pads, plus a diagnostic fee. After leaving my van started just fine and continues to do so. Coincidence?
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Verified
Report | 3 years ago
Excellent customer service. Curteous and low pressure.
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Verified
Report | 4 years ago
I have always gone there for oil changes. I bought the car from them.
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From Our Editors

At Family Ford Car Care Center, ASE-certified technicians perform maintenance and repairs on vehicles of all makes and models. The shop keeps genuine Ford and Motorcraft parts on hand for quick replacements. In the waiting room, Wi-Fi, TVs, a children’s play area, and a coffee bar keep customers comfortable, and the center also offers a shuttle service for those who need a ride to work.

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Family Ford Car Care Center

Sun
Closed
Mon-Fri
9:00 AM - 5:00 PM
Sat
Closed
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