MOSHIR Salon & Spa

Retail
3005 West Loop S, Houston, TX 77027 3005 West Loop S, Houston Directions
+17139608600
This place has not been rated by customers.
60% of 10 customers recommended
This place is closed.

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3 Tips
Verified
Report | 5 years ago
It was a warm, friendly and professional enviroment. I felt like I was part of the family. The Gelish Mani is the best. I am definitely spoiled.
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Verified
Report | 5 years ago
It was the worst pedicure and gel manicure I have ever received. The nail tech, Ursula, was very rude and unprofessional. The pedicure was terrible. Before allowing my feet to soak, she brushed my feet dry! My heels and feet were not smooth! Her painting technique was also not good. She nicked by big two while putting on my flip flops. Instead of repainting the entire toe, she put polish remover on her finger and said "I'm going to fix it like this" then stroked her finger over my toe to fix her mistake. When that didn't work, she painted over her mistake with several coats polish. I told her that it's going to take along time to dry because of all the extra coats that she put on that area of my toe. Now, to the gel manicure. I have been getting the gel manicure for over a year now at other locations. Therefore, I am very familiar with the drying procedures necessary to ensure the gel adheres to the nail and doesn't chip or peel off prematurely. Ursula did not follow the correct procedure for applying the gel polish. First, she insulted my cuticles, saying "they look like they are all messed up." My reply, "My hands are in water frequently" Then she says,"well your toes look like that too. Is your whole body in water?" She's laughing at herself while saying this. I couldn't believe how rude she was! With regard to the gel polish, she put the base coat on and didn't allow it to dry the required 2-3 minutes. Then she went over the base coat with a brush and acetone, rewetting the base. I asked her why she was going over the base coat and she said it makes the polish smoother. Not true! She then put the 3 coats of gel polish and 1 coat of top coat. I repeatedly told her that each coat must dry thoroughly for at least 2 minutes before applying another coat, but she didn't listen. (During this time, I also kept asking her to turn the fan on to dry my toes. ) After the top coat was applied (and not fully dried) she wiped my nails with alcohol. The nails were extremely matte looking. They are supposed to be shiny. I expressed my concern, so she put another top coat. Which didn't really help the situation. I'd already spent over 2 hours at the salon and was ready to leave. Despite her bad service, I still gave Ursula a good tip. (which I regret doing) When I got home, I began packing for a trip to Dallas in which I was to leave in the morning to participate in a wedding. At around 10 pm, (about 3 hours after she painted my toes) I tried on my bridesmaid shoes and when I took them off, the big toe that she messed up had not completely dried and smudged. I was livid! I called the next morning and the receptionist told me that they have a two day policy, but that they would make an exception since I was going out of town. The day of the wedding, Sat 10/15, the gel began to peel at the nail bed. This is not normal when gel is applied correctly. When I came back on Tuesday to fix my big toe, I informed the receptionist that the gel was peeling off my nails. She said she would have to talk to the manager, but I should be able to come back and have it fixed. I called the next day, Wed 10/19, to make an appointment, which was to be at 3pm. I showed up for the appointment, and the receptionist told me I would have to wait 20-30 minutes. I'd had it by then. I decided to leave because I'd spent enough time at that salon and didn't want to sit there for 30 minutes to have someone fix a problem that shouldn't have even occurred. I told the receptionist to have the manager/owner call me to voice my concerns. She didn't call. The gel peeled off my nails so easy that I didn't even have to soak them in acetone to get them off. This further lets me know that it was not applied correctly. Usually, the gel must be soaked in acetone for it to be removed. The only bright spots at MOSHIR Salon & Spa, are the receptionists. They were very polite, professional, and courteous. They exude the type of service one expects from a salon in the Galleria area of Houston. Ursula needs to be better trained on customer service and gel application techniques.
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Verified
Report | 5 years ago
Ursula was very nice and a good worker.
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