Report | 6 years ago
Be honest. If your guy wasn't ready and available at the appointment time, just say you are sorry and indicate that you weren't ready. Instead, you told my son that the appointment time has been changed and that you called me of that fact, when you DID NOT call nor leave any message. You lost my trust and future business at that point. For others who may seek service there, the work performed (windshield chip repair) was acceptable with the Groupon discount applied and it finished within 30 minutes as promised. Without the discount, I would not have gone there as windshield repair was not one of it's core expertise.
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