My room was 5+ stars. I was checked in in under a minute. I had room 200, a corner room, and it was big (about 3X the size of a traditional hotel room) with many, many electrical outlets and a huge comfy bed. The bathroom was large and the shower spray was great. The micro, fridge & WiFi were all extra amenities. The continental breakfast was spectacular. In short and IMO, this was at least a $200 per nite room I got for just over a fourth of it & it was flawless. It was so flawless I left a nice tip with a comment on a Ramada note pad, something I almost never do. This was that good.
So how does the Ramada get a two star rating? I'll tell you.
I had to check out early that Saturday morning (Aug. 25th) because I was playing in a sanctioned Scrabble tournament on the other side of town. As soon as I got to the church where the tourney was held, I realized I left my own two personal pillows in the room. I was going to go back during lunch break to get them but another player asked me to join her for lunch. I figured the pillows would be safe in the lost and found area that I could pick up at the conclusion of the tourney (that evening). I had someone back home call the Ramada to note my situation & hold the pillows for pick up.
When I returned that evening (about 6:30), the front desk confirmed the call but said housekeeping leaves at 3 PM and only they have keys to the room. I questioned why the manager (who was present with the front desk clerk) doesn't have a key. I would have thought the on duty manager would have a key for every part of the Ramada. I got no straight answer. However, I was told housekeeping would be in at 7 AM on Sunday and the front desk clerk took my number and told me they would call me with the pillows in the front area (they never did). This was a problem because I was staying in Clinton, IL (also reviewed at TA) that Saturday nite, a 3 hour drive west of Indy. I had plans to meet someone on Sunday in that area and to have to make a trip back to Indy was going to be an enormous challenge. But because one of those pillows was a specially made bamboo one for my comfort sleeping at nite, I very reluctantly agreed to make a 3 hour trip Sunday morning back to Indy. Being without that pillow was going to make sleeping in Clinton that Saturday night a challenge. But I had no choice in the matter.
I get to Clinton, plug in my laptop and I found out my friend had to cancel for Sunday. While I was not happy with that, it at least meant I could check out early and head back to Indy before returning to the Chicago area. Another 160 mile commute (east this time) was not something I wanted to do. But I needed my bamboo pillow.
I arrive after 2 PM EST that Sunday with no one around, though a few minutes later a worker (not sure of her title as she didn't look like a front desk clerk) told me there was nothing in room 200 or in housekeeping and that whoever cleaned my room that Saturday morning likely threw out my pillows as there was nothing in housekeeping. There was one pillow in the manager's room behind the front desk but it was not mine and it looked junky, compared to my own pillows.
Someone tell me what the purpose of a lost & found is if you don't keep things like at least a few days before discarding. Also, what the heck is the purpose of a shift manager if he or she can't access certain areas of their hotel? The bamboo pillow is a difficult one to find at nominal cost and I just bought this one a few weeks before my trip. I would not have been too upset had the other been tossed as it was worn (though it balances with the bamboo one for my comfort) but the bamboo one was a special pillow for me. I could not believe housekeeping would not hold on to it or put it in a lost & found area.
I was hotter than a hornet's nest but because I was drained from driving and all my activities that weekend, I could not muster enough strength to raise hell. I drove home really zapped but I made it. I have since written both Ramada & Wyndham (which owns Ramada) but have yet to hear from them regarding compensation or something to make this right. I am completely disgusted and it's because the room was 5 stars Ramada gets a 2 average (5 for the room, 0 for the way my property was treated, comes down to 2 1/2 stars which I rounded down to 2).
BTW, I stayed here back in February and it was just as good then as it was this time around, except I left nothing behind back then.
Moral of the story - if you want a great room at an inexpensive price, you'll get it here but be sure to leave nothing behind, staff will discard it.
I really didn't want to write this review as it's extremely rare I give any hotel or motel a poor rating (I hate doing so) but I feel prospective guests should take everything into consideration before reserving here. Be 110% sure you have every belonging when you check out because you may not get it back. You will likely get a great room here but proceed a your own risk as to what you bring.