I was not overly impressed with my experience. First off, I did not get the massage therapist I was promised when i purchased the Groupon. That being said, Sasha wasn't bad as a replacement. However, pretty much nobody can compare to Archie, which is why I purchased the Groupon in the first place. When I went to purchase the Groupon, it specifically said Archie would be doing the massage. However, he had since quit working there.
I had made arrangements for this appointment a week in advance, but the day before my appointment, I was called and told the substitute massage therapist could no longer keep that appointment that evening. They scheduled me for the next day, which wasn't as good with my schedule, but I had to take the appointment because I was up against the expiration deadline on the Groupon. I ended up being 20 minutes late, and after filling out 3 pages of paperwork and waiting for the therapist to review it, i missed 40 minutes of my massage, only getting to use 50 minutes of the 90 minutes I'd paid for. I understand it wasn't their fault I was late, but if the appointment would have been the day I had scheduled it, I would have been early to my appointment, not late.
The facility's name on the outside of the building was a different name than on the Groupon. When I entered the facility, it seemed like it was closed - there was minimal lighting and one person was stationed at the front desk. She was the only one in the place that I could see or hear. The facility was clean and professional-looking. Very spacious.
I did not feel that the facility was very inviting or hospitable for a massage setting. It was more like a rehabilitation clinic. The staff member did not offer me water or herbal tea prior to my massage, as is customary as most places I have visited. The room I was placed in was a cool temperature for a massage room, where someone takes off all their clothes. There were no aromatherapy scents in the room to create a calming atmosphere. There was no soothing music playing. It was a little awkward, just being alone with the one other employee in the building, in dead silence. However, silence can be good too. I don't really dislike silence - it's just not normal for a massage setting. The staff member at the front desk turned out to also be the massage therapist. She did not introduce herself as such at the front desk. The massage table I was placed on only had one thin sheet covering me. No warmed blanket on top. I noticed after 20 or 30 minutes that my back was feeling quite cool, as the room was not warm and I was not under a blanket. After the massage, the staff member was waiting for me outside the room and was ready to escort me out the door. I asked to use the restroom first. She waited outside the bathroom door while I used the facilities and upon exiting the restroom, gave me her business card, asked how my massage was and told me to drink lots of water. However, as is custom when you receive a massage, a facility usually at least offers you water to drink at a minimum, and most times offers you juice or hot tea as a complimentary beverage. She did not offer me any refreshments but politely let me out the door and locked the door behind me. It just felt a little weird. I would say that this business operates best as a chiropractic/rehab/weight loss clinic (or whatever it is), but I would not recommend using this facility as a destination for a massage. The facility itself was the worst environment I've ever had for a massage, but I will say that the massage therapist herself was not bad. She was able to carry on quite a conversation with me during my treatment and was a very nice girl. The conversation was welcomed, as there was no other noise in the room to distract my mind. She said someone had removed the cd player and apologized for that. I told her that was ok... (what could I do about it?). I think Sasha normally operates somewhere in Columbia. If you want a decent massage therapist, I would say she isn't a bad choice, but I just wouldn't recommend this particular facility for anyone to go to. However, maybe a guy would like it since there isn't any music or aromatherapy smells...? With the $40 I paid for the Groupon, plus the $10 tip, I don't feel it was a good value for my money.