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Untangled Dog Grooming

Pet
2986 Cherokee Street Northwest, Kennesaw, GA 30144 2986 Cherokee Street Northwest, Kennesaw Directions
+17708338401

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250
4 Tips
Verified
Report | 9 months ago
This was a very frustrating experience. After discovering a Groupon, I contacted Untangled about getting our two dogs groomed. I specifically said I found them through Groupon and that I was interested in grooming services. I mentioned the breed and weight of both dogs. The person I spoke with gave me a quote for their service and I proceeded to buy the Groupon and set up an appointment. When I got to the location with our two dogs, I was told that the Groupon technically didn't apply to what I was quoted since they were over the weight limit and what we ordered was actually just a bath service. I'm not a professional dog groomer, so when I asked for a quote for grooming, I expected him to give me that quote. He quoted me for a bath service instead and never once mentioned that our dogs wouldn't be eligible due to weight or service options. When I responded that the Groupon said it was for "$100 worth of services" and didn't specify that it had to be for Grooming, and the fine print didn't say it either, he pointed at the first section of the interview portion that laid out the actual details of the deal. But he did agree to honor the deal. So we dropped our two dogs off for the bathing and deshed treatment. We picked them up and could see hair still falling off them. They shook in the car and a plume of hair went every where. When we got home, we took our own brush to them and pulled off clump after clump of loose coat. It feels like they honored the Groupon but did the least amount of work to get by.
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Report | 9 months ago
They did a great job and Kenneth is very nice and professional. You can tell these men care about dogs by their patience. Thank you guys, we will continue using your service.
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Report | a year ago
So my first review was deleted that explained my visit. This one will just say. Don't waste your money. $100 per 35lb dog??? They look terrible
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Report | a year ago
My pup looks amazing and he HATES the groomer vet anything like that but he was so happy when I picked him up. He got a trim and a bath and he looks absolutely amazing!! Great groomers and great folks!
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From Our Editors

What services does your business offer and what makes your business stand out from the competition?
This Groupon is for dogs under 40 lbs. and includes: A full groom or mini groom Bath Nails filed Anal glands expressed Ears cleaned/plucked Facial of choice ADD-ON PACKAGE of choice (flea, oatmeal, de-shed, itchy, etc.) Hot oil treatment Bath salt scrub Teeth brushed Bows, bandana, and cologne

What was the inspiration to start or run this business?
At Untangled, our top priority is the health and wellbeing of your precious pet. We know that times apart can be stressful for both the pet and owner, that's why we treat your pet as our own. We have a passion for dogs and grooming. We make your pet look great, but feel even better!

What do you love most about your job?
Making dogs feel better and just being surrounded by them all day.

What is the best reaction you've ever gotten from a customer?
I had a client with a Golden Retriever therapy dog who was 12 and was depressed after their other dog passed. On his next appointment I gave him some extra love, some treats, and a massage with bath salts and they told me the next day he is acting like he did when he was a puppy.

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Untangled Dog Grooming

Groupon has verified that the customer actually visited Untangled Dog Grooming.