Lube N Go Inc

1215 Victoria Street North, Kitchener, ON N2B 3E1 1215 Victoria Street North, Kitchener Directions
+15195765823
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91% of 75 customers recommended

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Report | 2 years ago
Great costumer ser
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Report | 2 years ago
Great service, friendly staff I would use them again
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Report | 4 years ago
Great people, speedy work. Comfortable wait as well.
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Report | 5 years ago
Excellent prompt service. Friendly staff. Did not try to sell me services that were not needed!
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Report | 5 years ago
great service
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Report | 5 years ago
Nice facility. Nice people. Good value. Will be back.
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Report | 5 years ago
the service is terrible, lube n go will try to upsell you & then add unneccassary charges on top of groupon.
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Report | 5 years ago
groupon was for oil change fluid top up 45 point winter check up and tire rotation. got the oil change no fluid top up no tire rotation (was told didn't need it) told them had 12,000 klm since last tire rotation (was told by manager there policy is to change only if needed.I didn't know what that meant.) how can they do all these point checks in 20 minutes. I told the manager I wanted the tires rotated she agreed I had to go back next day for the rotation. they don't do what they advertise . Very poor service.
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Report | 5 years ago
Friendly service! Great waiting area. Would def go back.
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Report | 5 years ago
I was happy with the service and the lady at the front desk was very nice and informative. There are couple of things I can mention though. There are two locations in Kitchener and the alignments are only done in the Victoria Street location. I wasn't aware of this when I purchased the Groupon and may have passed on it if I had known however when I called the King Street location they told me this up front on the phone call so at least it wasn't a big shock when I got there. They gave me the option of driving it directly to Victoria street and having them do the alignment and oil change myself or I could leave the vehicle at the King street location and they would drive it over for me to have it done. It was a nice offer however I still had to pay for the gas to take it to the less convenient location for me. I ended up driving it there myself to save myself some time and fortunately it was not too far away so it was fine. One other thing was that in the "Groupon" add it stated, "While cars straighten up, motorists can enjoy free beverages and baked goods as they watch the watch the flat-screen TV in the lounge.". It is a very nice lounge for an oil change place and I did watch the flat-screen TV however while I was there waiting for my vehicle to be aligned I was not offered any baked goods, which I didn't see anywhere, or beverages and it was quite a hot day. A couple of the mechanics came out and had grabbed a couple of bottled waters from a mini fridge and asked the desk person if she wanted one, which she excepted, but I was't offered one myself and didn't want to be rude asking for one in case it was just supposed to be for the staff. I know those sound like complaints and that I wasn't happy and wouldn't go there again but they were very nice to me and didn't give me any attitudes. Oh, and my Van wheels were adjusted so that all four function as one unit that never veers to the side (as Groupon put it in their add). It runs nicely. One last thing, I am not sure whether they did a 20-point inspection either, which I believe the Groupon add said they would as I never received any information or details about what they did or didn't find while doing the check.
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From Our Editors

The fully MTO licensed automotive technicians at Lube N Go Inc take great pride in the speed of their signature oil change, constantly chasing their own record of three minutes and twenty seconds. Technicians drain spent crude from the engine and pluck its replacement from row upon row of brand name motor oil. The eco-conscious experts also recycle all used oil and filters at no extra charge to the customer. At the full-service facility, technicians can also keep autos up to date on scheduled maintenance and align wheels to never veer to the side without first submitting the suggestion to an unbiased committee. While autos get straightened out, motorists can enjoy free beverages as they watch the flat-screen TV in the lounge.

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Lube N Go Inc

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