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C&R Cleaning

Cleaning Service
3639 North 250 West, West Lafayette, IN 47906 3639 North 250 West, West Lafayette Directions
+17654145215

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250
4 Tips
Verified
Report | 5 years ago
Please do NOT use C&R Cleaning service. Kenny is a rude business person who does not know how to treat customers. He tells customers to "get off their high house" & "the world does not revolve around you" when the customer can't reschedule. I purchased their "groupon" coupon and wow - difficult situations all the way around. I schedule my appt beginning of Feb for March 4 then had to reschedule due to a conflict on my end. I called Kenny weeks before changing the date from March 4 to March 25 the last week of Feb. More than the 24 hrs required. As Kenny will tell you "No problem! We'll take care of you!" Right! They do NOT take care of you. The first day they were to provide service they rescheduled twice. Then when I complained about the first day "service" - Kenny was really nice and wanted to come back out to redo the job. Kenny even stated he would come out to make sure the service was provide to my expectations. Of course they tried to reschedule again!!! I said "No". When I called again (because this company does not return phone calls if the customer is upset) - he was extremely disrespectful. What respectable company does that? None! They don't tell you there is an extra cost in the coupon to move furniture. I didn't mind paying for the extra services if they were provided!! As the employees left - who didn't provide the extra services left - she made sure to pick up that cashier's check! Company who talks down to customers and steals. Wow. So far Kenny has hung up on me, and called me back three times with leaving a voice mail once. The last call I told him to stop calling me. The only thing this "company" can do is refund my money! Please stay away from this company! Don't waste your time, energy, and money on this sad excuse for a business. Also C&R does not have a true address. The address listed was an empty apartment! A friend and I went out to the "address" to speak with someone face to face about my disappointment with their business practicies. When I asked Kenny about it he said "oh we use the apt for storage". I'm thinking it's a safety harness so he doesn't have to deal with people face to face. Only a true coward would treat and speak to customers the way he does.
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Verified
Report | 5 years ago
My only recommendation for the business, is to have it's staff wear clean booties, or clean shoes while they work. The service technician left dirt tracks with their shoes while they were cleaning, the shampoo machine removed them, but if they had walked through a room I was not having cleaned that would have been mildly distressing and insulting. Other than that they were friendly and speedy. I do recommend.
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Verified
Report | 5 years ago
HORRIBLE COMPANY! My carpet looked worse after they left. The groupon said a truck mounted carpet cleaner.... Defiantly not. It took 3 days to get dry. I vacuumed my whole house and still got charged for every room to get re-vacuumed. That is just the beginning of my nightmare experience.
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Verified
Report | 5 years ago
Great job!
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From Our Editors

The technicians at C&R Cleaning help free up valuable time and energy by tackling many of the unwanted tasks that confront a homeowner. Cleaning crews swap, vacuum, and sanitize the home while carpet-cleaning teams revitalize flooring with sudsy shampoo bubbles. C&R also helps brighten and simplify the home through organization services and interior painting touchups to bedrooms, kitchens, and bathrooms.

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C&R Cleaning

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