Report | 4 years ago
The technician left my gas line unhooked so when I went to use the heater the next day it wouldn't blow any air. I called right away and I immediately got the whole "it probably wasn't us, but your old heater" line which I didn't appreciate. Anyway they eventually sent someone who was knowledgeable (thankfully!) and took responsibility to re-connect the gas line which lead to my heater working fine. Overall technical experience in second person was great but customer service on the phone and the first technician were not so good! I won't be using them again.
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