This was by far my worst groupon experience ever. I called on the Monday of Thanksgiving and made arrangements to pick up 2 pies on Wednesday afternoon, so I could drive them down with me to Escondido, being responsible for the dessert. When I made the order, I asked for a confirmation email, which I never received. On Tuesday, I left a message that was not returned. On Wednesday, I call in the morning and confirm to meet the truck in front of the post office betwen 4-6pm. The kind woman said she sent the email and wasn't sure why I didn't get it, but she'd send it again. Anyways, I get there about 4:15 after receiving confirmation that the pies were good to go. When I get there, Melody greets me and tells me she has no pies because a pie broke down. She said she could deliver it to my home, so I gave her my cell and address as well. She promised she'd be there by 8pm. I get nervous but she said she would be coming, because it's getting late for Thanksgiving shopping and everything's been picked through already. I wanted something fresh and different. Well, unfortunately, that is what I received. I tried calling their phone numbers and pressing 1 for orders and 2 for customer service, but ended up getting a mailbox full message or just a beep. No return phone calls and no pies. By 9:30 I get on the road to Escondio, dessertless, as Sweet Lady Jane is now closed and so is anything worthwhile to mention. I get to Escondido. No call. I had to start calling around finding pie places open the north county San Diego. Lucky for me, I did, but spent way more than anticipated, and the anxiety and irritation was the worst with their lack of communicaton. If they told me right off the bat at 4pm, it would have been workable. But just not showing up just jacks up someone's night, especially if they are waiting for you to get there to give them their delivery..