LaserAway, Los Gatos

15200 Los Gatos Blvd, Los Gatos, CA 95032 Directions

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Report | 2 years ago
The overall place and treatment are great however they seem to treat people who buy Groupon differently. I completed my treatment and then was told I’m not allowed to buy maintenance packages since I used a Groupon. My only option from here is to buy a full price new package for the same area. This was throughly disappointing.
Report | 4 years ago
I was really pleased with my IPL facial services from Laser Away Los Gatos. I bought a series of 3 visits. Although I had a different operator at each visit, each one was very professional and explained every part of the process I was going through. I am so pleased with the results. I will most likely go back again, even without a Groupon!
Report | 4 years ago
The ladies were wonderful. Looking forward to my 1st laser appointment.
Report | 4 years ago
Receptionist was great-really friendly. Explained the treatment in detail.
Report | 4 years ago
The girls are very friendly. The office is cute and clean. Looking forward to my treatments.
Report | 4 years ago
Good customer Service but the laser treatment was too quick and at another laser they take their time to ensure they treat all target areas .
Report | 4 years ago
Very friendly and helpful. Explained all my options clearly. No pushy sales. Looking forward to my first treatment!
Report | 4 years ago
Always professional! Always kind! Thanks for being my “go-to” place for my beauty needs.
Report | 4 years ago
They really try and upsell you here. They make you come in for a consultation before your treatment which just an appointment to try and up sell you on more than you intended to explore. The rules on this offer are confusing. It said you can buy offer for same area, and then the next sentence say you can purchase up to two treatments of the small and medium areas (and I purchased two medium areas) which I took to mean, you cannot purchase this Groupon more than once for the same treatment area of you have previously used this Groupon offer previously. When I went in for my “consult” (which was really just to upsell me) the woman told me that even thought the fine print says you can purchase two treatment deals, they cannot be used on the same area, which is not how I read the details, or how the details seem to explain. She even pulled out a sheet of the Groupon that was ALREADY highlighted with the confusing sentences. Clearly this is an issue and misunderstanding that many people have had and they have not changed the language to be more clear. I had to redeem the Groupon amount I purchased towards less treatments for one area, and I felt really misled by their spending. Which seems like another tactic for them to upsell customers. I have had one treatment and the staff was very friendly, so I am not just bashing the place, but I felt miseld by the deal and chose not to continue more treatments here due to this manipulative approach. I know these places don’t make a lot on Groupon, but I would have been way more likely to buy or purchase additional treatments from Laser Away had I not felt misled with their offer. Know exactly what you are purchasing and what it can be used for BEFORE you buy their Groupon offers
Report | 5 years ago
I think the service was ok, but they weren’t clear up front about using multiple vouchers. They told me I could use another one if it was for a DIFFERENT area, but then wouldn’t let me use it after I bought it.

About this Business

As the nation’s leader in Laser Hair Reduction & Aesthetic Dermatology, LaserAway has committed over a decade to helping people of all skin types go fuzz-free for life, with over 1.5 million treatments performed and new locations opening every month! They use state-of-the-art technology to target deep within the skin for maximum results, their clinics are supervised by board-certified dermatologists, and their treatments are implemented by registered nurses, physician assistants, and nurse practitioners.

They’re also getting tons of buzz, with features on The Real Housewives of Orange County, Summer House and Keeping Up With The Kardashians. Want in? Join #TeamLA, the community of Laser Babes who also love smooth skin and hate shaving on Instagram @laseraway. You’ll get access to weekly giveaways, testimonials from top influencers and more.

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LaserAway

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