After leaving the below review, the owner of the studio revoked my membership and deleted all pre-paid classes off of my account without having any conversation with me. The review, which I've left below, is meant to provide constructive criticism for the owner. My hope was to bring to light some issues that I believe affect many women who frequent the studio, and hoped that would result in a better experience for everyone. Please see below my original review:
I've resisted writing a negative review, as it's typically not my style, but I've had a myriad of negative experiences with Bindi recently and so I figure it's only fair that I warn others: I've been going to Bindi for over a year now (on and off), and things have certainly changed as the studio has grown. There are a few issues that have finally made this studio unmanageable for me. The first issue I have is the lack of space - both inside the classrooms and outside of the building. The classes at Bindi are filled past capacity consistently. There is no space to move beyond the area of the mat, so I leave classes feeling betterISH (emphasis on ISH) than I did before coming in. I'm 5'9", so that doesn't help with the space issue, but regardless of height, they pack em' in like sardines. Not to mention in the aerial classes, it's actually quite dangerous to have the silks that close together. Pro tip - get there early and take the front row so you have plenty of space. The middle and back row collide, and some of the hammocks that are closer to the wall, BEWARE. YOU WILL HIT YOUR LIMBS ON THE WALL AND/OR DOOR!!! Last note on space - there's not enough parking outside of the building. I understand the studio has grown, but with a late policy as strict as theirs, something's gotta give.. at least for me. Pro tip: plan to arrive at least 15 or more minutes before class or more to accommodate for lack of parking.
Also, the studio is unforgiving when it comes to tardiness. They do not care; do not bother showing up if you will be a single moment late once the clock strikes class time. My experience: After having an awful week last week (and totaling my car) I scheduled Yoga to help me relax... Makes sense, right? I even had to borrow a car to get to yoga, so I was really going out of my way. For some reason traffic was hideous (as it often is sporadically in Seattle) and it ended up taking me just over an hour to get from Kirkland to Lynwood (13 MILES, FOLKS). Anywho, my GPS said I would arrive a minute late, so I called Bindi ahead of time to let them know what was going on... Not because I would be tremendously late, but mostly because I knew the parking situation at the studio would likely delay me further. Long story short, they wouldn't let me take the class! Absolutely no late entry. While I do understand not wanting to disrupt the class, the classes often do not begin for 5-10 minutes past the scheduled time. But alas, the receptionist advised, "well maybe if you hurry". What? Because I'm not already hurrying...? Furthermore, I requested that the cancellation fee be waved given the amount of time and energy I exhausted trying to get to my class. But, the receptionist was unforgiving once again, and went ahead and took a $15 class from my account. Maybe I'm alone in feeling this way, but it seems to me that there is a difference between making a decision not to show up & negligently failing to cancel the class, versus trying desperately to battle through traffic only to arrive one minute "late" (or 4-9 minutes before the class actually begins, depending on how you look at it) and not being allowed inside.
The last thing I will comment on is their cancellation fee - the studio charges $10 for no-shows who have unlimited memberships. If you're like me and you buy the class passes, which depending on the package I purchase will be $12-$15 a class, they will deduct one of the classes instead of charging the account $10. I've always felt this policy is unfair, as the folks who use the punch card pay 150% of what the unlimited pass holders pay for the same "offense". This is an equitable and expensive discrepancy.
Overall, I would not recommend Bindi. I go to yoga to relax, and while the instructors are generally friendly and knowledgeable, the circumstances surrounding the studio and their policies make relaxation a distant reach.