About this Business
12:00 AM - 11:59 PM
We booked a room with 2 double beds. Didn't expect much for what this hotel offers. The hotel did offer clean bed/bed linens which was a pleasant surprise and usable furniture such as tv, table,etc...with such a limited space it had. Although the window AC units kept the room cool but the noise can be to loud. Had issue with unlocking and locking our room door which was frustrating.
location was great but the room is small and everything inside is very dated - AC very weak and the vent in the washroom is painfully loud!
For almost $200/night, i was expecting a bit more than this.
After spending the day in NYC on one of the hottest day of the year we came to our room and the air conditioning was not working! It took several hours to finally get moved to a new room.
We had no hot water in the morning took cold showers ceiling fan was very loud in bathroom and the air conditioner was a window unit which sounded like a jet engine turning on and off all night not real happy with this place. The location was great being next to Central Park but that’s the only good thing I can say about this place
2 rooms were booked and confirmed separately 6 weeks prior to our arrival. We, the 2 pairs travelled there together.
When we arrived at the hotel standing in front of the check-in counter. The concierge didn't seem to feel our existence. We approached them to ask for the rooms that we booked.
Soon after they knew our bookings were from GroupOn, they said that they didn't have rooms for us. They gave a ridiculous reason that the hotel was having plumbing problem and some area was flooded. So, they had to send us to 2 separate hotels (Bently and Marcel) which are far away from Park West and far apart. We were supposed to tour the city together. We had our itinerary planned ahead of time. If we were separated in 2 different places it would be difficult for us. Our plan was screwed.
The concierge kept on saying that they had no room to spare and the other 2 hotels had no extra rooms either to accommodate all of us together. He offered no alternative. He said that the 2 hotels were notified and confirmed for the room.
My friend called Bentley Hotel right the way. Surprise! They didn't know about this. Further more, they said that they had a room which could accommodate 4 of us. So, the concierge of Park West was lying. He just wanted to put the burden on 2 separate hotels.
We took a texi from Park West to Bentley. The concierge of Bentley was very helpful. He helped checking in a room for us. We caught him and his assistant a surprise when they knew that our bookings were from GroupOn. Then, they changed our room to a less comfortable one. It's still acceptable as long as 4 of us were together. We had no complaint about Bentley. We only complain the service of Park West.
It's a bad experience to use GroupOn to book a hotel room.
Don't stay here because it's not safe. The floor in our room sloped downwards at a 60 degree angle and no refund would be offered. The door at the end of the hallway had a 2 inch gap at the bottom opening it up to the outside (roaches, flies). Don't stay here!
This is NOT a 4 star hotel as Groupon falsely claims!!! There were ROACHES in the room and they did NOTHING about it!!! NO REFUND NO NOTHING!! DO NOT STAY HERE!!!
From Our Editors
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Park West Hotel