friendly service and great sauvignon
Service is polite, friendly, and attentive, but more attention to detail wouldn't hurt. One person ordered buffalo wings and wanted a description of the different sauces (hot or mild), and the server kept saying that "buffalo wings only had buffalo sauce" and didn't seem to understand what we were asking. The menu says "buffalo wings" and lists 4 or 5 different sauces under it (buffalo, BBQ, teriyaki, etc), and we couldn't figure out why the discussion was so circular.
Another person ordered a baked potato, and we only realized after it was served that the server never asked if she wanted toppings on it - first time I ever saw a baked potato served "naked" in a restaurant because the server didn't ask.
These are little details but sometimes the little details are the ones that make or break an experience.
When we went the service was very slow it took one hr to get our meal!
very slow service & the restaurant wasn't
I have ordered take out three times on the phone and each time we did not get our burgers exactly the way I ordered them. Also the meat had hard peices of gristle in it and it's dry, not juicy, even when ordered medium rare.
I was very excited to invite a friend to try Prime Burgers for their 1st time. We asked for unsweetened iced tea - they were out of it. They could have made it fresh. We asked for sweet potatoe fries - they were out of them.... & we were the ONLY people in the restaurant. How could they run out of one of their signature side dishes when they didn't have a crowd? Then the waiter left before our food was served, telling us he was going on his lunch break... I've worked in restaurants many times before & you don't get conventional timed lunch or dinner breaks because that's when customers dine. I was very disappointed in the whole dining experience @ Prime Burgers & don't think I'll go back
service was very good. Frannie is excellent and very attentive
Keep doing what your doing
When the meals came out, my sweet potato fries were cool while the others' regular fries were too hot to eat. The wait and support staff were all terrific!