Hello Gorgeous Wellness Spa
Technician who gave me the service was inexperienced; finished result was okay but not worth going back. Also they were not timely or responsive in answering phone calls or replying to telephone messages.
Sorry, I have not finished, though my message got somehow sent. So: as I was suspicious, I wanted to book my second visit well advance. My request of September 27th was accepted and I was informed about the new venue at 118 East 2nd street. I visited the place a week before, it looked very much a work in progress but I was assured I was expected on the 27th. And what I found that morning was a closed door and a big sign in the window that the shop is for sale. I took a picture of it, called Georgeus' number, surprise: voice box full. Called the estate agent, who said the owner got fed up that the rent was not paid, and that she (the agent) has not access to the owner of "Georgeous". And what do I see now? Dealfind is selling the same service under the address which is closed up. Long story short: how do I or my husband I got this gift from, get back two thirds of the money that has been paid? Please let me/us know. Thank you and best wishes to Groupon from a very unhappy customer.
P.S. I do not expect much from you, as once, after I was asked by Groupon and depicted my losing experience with a downtown laserium, I got no response/feedback whatsoever. Does anybody read these notes at all at Groupon???
Found it to be very unorganized. Did not have a relaxing spa experience as I had to change rooms in the middle of my appointment, there were people getting pedicures at the manicure table. I went with my sister, but we didnt get to see eachother throughtout the entire process, and we finished about 30mins apart, instead of at the same time.
I had an appointment today and the salon was not open and no one returned any of my calls. Groupon kindly refunded my money. Stay away, bad customer service. Not even the decency to re schedule. Seems it has happened to many other clients. She also took my money for the tax for the three treatments even though I only had one. Very tacky.
Staff had no authority to make decisions on their own. I went for manipedi. Owner was not there. Staff could not sell me a bottle of polish because they had no idea of price, and they could not get in touch with owner. Poorly run and unorganized. Would never go back.
From Our Editors
The Spa & Wellness Studio is an oasis of relaxation and pampering located within the sprawling North Vancouver Fitness World Complex. Amid private, jewel-toned treatment rooms, therapists banish tension with massage and physiotherapy modalities, while aestheticians leave skin smoother than a peeled grape with facials, waxing, and body-wrap services.
Hello Gorgeous Wellness Spa