Booking the appointment was very easy through their website. The staff was very friendly. Dr. Desai was professional and was clear about next steps for me without being patronizing (some dentists seem to want to make jokes or scold from previous experience), which I appreciated very much. Dr. Desai also talked to me about how to care for my TMJ and referred me to a specialist for more specialized care. I waited no more than 15 minutes in the lobby as they processed my info and the full appointment with X-rays, consult and cleaning was just over an hour. I will definitely continue my treatment and care with Dr. Desai's team.