Collective Wellness

Spa
2122 Montreal Road, Ottawa, ON K1J 1K5 2122 Montreal Road, Ottawa Directions
+16137479355
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60% of 53 customers recommended

Everyone deserves a day filled with bliss and pampering. At Collective Wellness in Ottawa, ON you can find just that. Enjoy a professional skin care treatment at Collective Wellness and leave feeling refreshed.

Tips

250
23 Tips
Verified
Report | 5 years ago
The people are super nice and this make the environment very welcoming.
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Report | 5 years ago
I was quite dis appointed that when I went to claim my Groupon that she told me that the therapist was fully booked... I did inform her that this is not fair and she said that it was due to Groupon over selling (exeeding) her limit... I found out that she is closing the shop for 3 months (going to europe) and I believe that this is the real reason why I was not able to book an appointment... She did put me on a waiting list and I was conatcted for the massage but was unable to get my infrared sauna session... I feel that I did not get what I really p[aid for... The massage was good and this is why I am saying that I would recommend it... I would rate my satisfaction a 6 out of 10...only because idid not get what I paid for... Alain
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Report | 5 years ago
Only got 45min not 60. Sauna was not avail. On day of booking even tho i had inddicated i wanted it. Massage room was tiny and noisy (i could hear all conversation nearby ... Didn't help that it was right beside the receptionist.
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Report | 5 years ago
Very personable and well informed! I like your holistic approach.
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Report | 5 years ago
Not to use paper on the massage table, takes away from the experience
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Report | 5 years ago
*Massage therapist should be on time. *If a customer purchases a 60 min DEEP tissue massage, that's what they should get - not a soft rub *The massage therapist should look at the check list given to ensure she/he is aware of any medical problems. My friend has a heart condition and her form was not even filled in. She also suffers from other conditions. The reason for the deep tissue massage was to help her feel better. We left feeling the same as when we walked in. *When doing the foot detox - the cloth given to me still had tags on them and was obviously never washed. Gross!!!! I ended up using my own towel.
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Report | 6 years ago
I would suggest playing white noise In the massage room. It is distracting to hear the receptionist on the phone during the massage. Also please put more songs in the music player in that room. Listening to the same song over and over for an hour isn't ideal.
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Report | 6 years ago
More inviting atmosphere.
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Report | 6 years ago
The massage was good, but customer service was awful: - I was not feeling well on the day of the appointment and there was no flexibility to move it to another day - I was told very sharply that I would lose my coupon if I did not show up. - Long questionnaire to respond before massage and not enough time allowed, receptionist (or manager whoever that person is) made sarcastic comment about how long I was taking to fill it in. - Towards the end of the massage, receptionist knocked on the door to rush the therapist to finish quickly. THIS IS SUPPOSED TO BE A RELAXATION EXPERIENCE, BUT INSTEAD IT BECAME QUITE STRESSFUL. - Very awkward situation after the massage: I was told I would not be able to get the sauna after the massage because I had "run out of time", however, the receptionist and the therapist stood there and waited until I had paid the tax and the tip, which was transferred to the therapist in cash right away in my presence (very unprofessional). I felt so bad that I will not even bother booking the sauna at a later date. - The therapist is good and her talent is wasted working in a center that treats clients like numbers and rushes them in and out of appointments. - I am reluctant to buying any other Groupons due to this terrible experience.
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Report | 6 years ago
Reception chairs are very uncomfortable
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