Mobile Device Experts LLC

Electronics Repair
7000 E Mayo Blvd., Phoenix, AZ 85054 7000 E Mayo Blvd., Phoenix Directions
+14805359690
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50% of 22 customers recommended

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11 Tips
Verified
Report | 4 years ago
Great service and very friendly
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Report | 4 years ago
They were pushy to try you to fix other issues with the product. They talk to much how they were going to fix the item. They changed my appt without giving me the option. They provided apts at 930 when they don't open until 10 a.m. They said the item would be fixed by a certain time and it wasn't completed.
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Report | 4 years ago
They are out of business. I left my iPad with them to be repaired. They won't return my phone calls or email! Just filed a police report! DO NOT USE!!!!!
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Report | 4 years ago
WORST customer service experience of my LIFE! And that is sincerely not an exaggeration. Promised repair within the day, then the next day and then when it was retrieved five days later via law enforcement (a really unbelievable story) it was in pieces and completely useless and had to be returned to the Apple store for replacement. DO NOT USE THIS MERCHANT!!
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Report | 4 years ago
This was the only negative experience I have ever had with Groupon. My Ipad was working perfectly but had a small crack in corner. I took it in to fix because of the Groupon. They said it would be done in probably 3 days but might take as many as 7. I confirmed the time frame wiht them as I use my Ipad for business and if it was going to take longer then a week, I would not have left it. When I drove over to the business a week later to pick it up as they would not return my phone calls, the owner Elliot called me a liar and said he would never have told me it would have been done in a week. My husband and daughter were with me when he said it would be back in no more than a week. I kept calling and Elliot stated that my Ipad was open on the counter being repaired. That lasted for another week when I had to go back in again. It has been a month now and I still don't have my Ipad back. Elliot says when they took my ipad a part there was a lose connection and now it is broken. We have been arguing as I brougt him in Ipad that worked and he can't return it to me in the same condition. Also, he would not return phone calls and i had to drive from Sun City to Scottsdale 4 times to even get a status on my ipad. Mobile Device Experts share an office with another computer repair business and the owner of that business James has been trying to resolve the issue with no assistance from the owner of Mobile Device Experts who thinks I should have to pay for any of the equipment needed to repair my device that was not broken when I brought it to him. Mobile Device Experts is not set up to do the volume that a Groupon provides.
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Verified
Report | 4 years ago
Really BAD customer service. I am getting a refund from Groupon after three week of no service and had to pick up my IPad with nothing fixed. They are way in over their head's with the service they can provide. Sooooooooo frustrating!
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Report | 4 years ago
Please help me, this company has stole my iPad and will not return it. I dropped it off on 12/02/12 for them to fix the screen. They said it would be done in 5 business days. They have not returned my ipad a month later. I have left tons of voicemails and sent many emails and they will not respond and now their voicemail says they have changed locations but do not have the new store location yet. I want my ipad back!!!!
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Report | 4 years ago
It's the worst terrible shop. I bought to repair my ipad screen that has cracks with dropping. When I visited them and left my iPad with them for the repair. They said that it would take for 5 days.But it took for a month. They didn't contact me at all by themself for the delay. First I waited for 10 days and called and emailed them. But they didn't answer and reply at all. When it passed some days,I visited them.But they said that they hadn't done yet and would call me later without their apologize words.After that they hadn't contact me at all for a month.I called and emailed again for that time. But they had no answer had no reply.I hate an insincere work. I never use the shop any more.
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Verified
Report | 4 years ago
Fast , easy ,, reasonably priced ( with Groupon) wd have been as expensive as Apple if hadnt had it.
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Verified
Report | 4 years ago
Great job replacing the screen on my iPhone 4S!
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From Our Editors

Before they pry into a smartphone's complicated inner workings, the techs at Mobile Device Experts LLC graduate from the shop's extensive training program, which helps certify them to repair many of the nation's most popular smartphones. Staffers replace broken screens, digitizers, and glass for iPhones 3G through 5, fourth-generation iPods, and iPads, and also fix Droid, Samsung Galaxy, and HTC devices. In addition to repairing cracked fingerpanes, techs also rescue phones waterlogged by owners' attempts to eat their snapshots of food with diagnostics and interior drying techniques. An artistic sides complements the staff's technical know-how, and Mobile Device LLC offers a range of customization options for the phone, as well as a full line of mobile phone accessories. All of Mobile Device Experts LLC's work is bolstered by a 30-day limited warranty on labor and parts.

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Mobile Device Experts LLC

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