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Hand and Stone Franchise

Natural Medicine
1829 S University Dr., Davie, FL 33324 1829 S University Dr., Davie Directions
Today 9:00 AM - 10:00 PM Open All Hours
+19544722288

Deals (1)

About this Business

  • Hours
    Sun
    10:00 AM - 8:00 PM
    Mon-Fri
    9:00 AM - 10:00 PM
    Sat
    9:00 AM - 9:00 PM

Tips

250
14 Tips
Verified
Report | 2 months ago
I purchased a Groupon for a 50 minute facial and a 50 minute massage at Hand and Stone in Davie. I made the appointment for my mom last week, but the morning of my mom’s services, they called to reschedule because the esthetician called out sick. So I rescheduled it for June 26th. At 11:04 am, I get a call from Hand and Stone saying that my mom requested to do some added services and wanted to know if they can charge it to my card on file. I asked what services she wanted they, they said a microdermabrasion and an anti-aging collagen treatment. I told them that I thought it was weird that my mom would want to upgrade, but if she truly wanted the services, of course I would pay for them. I asked the person who called me twice if it was what my mom really wanted. I know my mom. She would never do that. The person said yes. I asked to speak to my mom, but was told that she was getting her service. Weird since the esthetician just told her that my mom wanted these extra services and clearly not performing them on her at the moment. An hour later (12:04 pm) , my mom calls me to say that she was done and used the cash I gave her for tips. I asked if she enjoyed the extra services. She asked, “What services?” I told her about the conversation I had with the person that called me. She said that they tried to upsell her but that she told them no. She just wants the services that her daughter already paid for. Because, while she did have the person at the front desk ask me if I would pay for my mom’s added services, someone at Hand and Stone lied to me by telling me that my mom requested the microdermabrasion and an anti-aging collagen treatments. Three minutes after I spoke to my mom (12:07 pm), the person called me from Hand and Stone again, stated that they wanted to talk about my mom’s spa visit. She stated that the total of her added services is $60 and since they didn’t actually have my card on file, I would have to give them a credit card. I told her about my conversation with my mom and repeated that she did not requested added services, in fact, she turned it down, requesting only services that I had already paid for. She again claimed that my mom asked for these services. I told her that my mom doesn’t even speak that much English to have request those services specifically. In fact, when I made the appointment, I asked them to email me the intake forms because my mom did not know enough English to fill out the forms herself. When they failed to send me those forms after two calls, I went into the spa specifically to pick them up and had them filled out. So it is HIGHLY impossible for my mom to request "microdermabrasion and an anti-aging collagen treatments”. The caller stated that she was not in the room, and neither was I. I told her that’s correct, however, I also know that my mom would not ever ask for added services. After talking in circles, the caller told me that she will call her manager and get back to me. I asked her to tell her manager about the exact conversation she and I just had and not some lite version of it. I also stated that I would pay for the services if they insisted, even though their business practices are unethical and dishonest. I also told her that I will contact their company and post very honest Yelp review. I had a facial at Hand and Stone with Marybeth back in May after a friend gifted it to me. While I enjoyed the facial and paid for some “Sensitive skin” treatment options, I declined their membership offer. I will never set foot in this “spa” again. I am not fond of businesses that prey on people. I will not support such horrbile business practices. I understand that upselling products and services maybe part of their business model. Lying should not be.
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Report | 3 months ago
Great experience Kristian did my massage and Marybeth my facial... It was wonderful, beautifully appointed locatuon and very professional and friendly staff.
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Report | 7 months ago
Had a couples Massage yesterday on Valentines Day and what a treat. A lot of attention to details staff very friendly and knowledgeable. ..very clean
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Report | 11 months ago
The people were nice but the therapist was very inexperienced and I could have given a better massage. Definitely not worth the money, even at the groupon rate!!
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Report | a year ago
Everything was perfect! I was so tired and stressed out and my fiancé took me and my mother in law there and it was just amazing. We didn't wait long to be called in and both the massage and facial felt amazing, so relaxing!!
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Report | a year ago
The therapist was just Ok. She did not adjust her pressure to what I asked for and her movements were very jerky and not relaxing. Also there is a very high pressure sell to get you to join their program and I did not feel comfortable.
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Report | a year ago
Relaxing atmosphere, great massage and nice staff. What more could you want!
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Report | a year ago
Great massage, great environment and fantastic massage therapist
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Report | 2 years ago
Rude and unprofessional manager. Great massage therapist though. I won't be back because of how I was treated by the manager, and I had even planned on buying a membership!
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Report | 2 years ago
Hailey did my facial, and it was amazing! It was my first facial, she gave me all the information about what she was doing and how it is going to benefit my skin. Could not say enough nice things about her and my experience with all the staff there. Made another appointment when I was there.
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From Our Editors

As a physical therapist with his own private practice, Hand and Stone founder John Marco made sure that he kept abreast of the rapidly growing health and wellness industry. After a period of careful research and planning, John decided to create a spa based around convenience and affordability - Hand and Stone Massage and Facial Spa.

Since its launch, Hand and Stone has expanded to more than 300 locations nationwide. The spa’s core concept is to offer massage, facial, and hair-removal services performed by licensed, certified, or registered professionals and offered at convenient times, seven days a week. Each location adheres to a traditional spa aesthetic with soft lighting, heated treatment tables, and plush linens.

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Hand and Stone Franchise

Sun
10:00 AM - 8:00 PM
Mon-Fri
9:00 AM - 10:00 PM
Sat
9:00 AM - 9:00 PM
Groupon has verified that the customer actually visited Hand and Stone Franchise.