The Tidy Maids Durham

House Cleaning
1725 Carpenter Fletcher Road, Durham, NC 27713 1725 Carpenter Fletcher Road, Durham Directions
Today 8:00 AM - 5:00 PM Closed All Hours
+19195227202
Be the first to recommend this place!
67% of 96 customers recommended

Deals (1)

About this Business

  • Hours
    Sun-Sat
    8:00 AM - 5:00 PM

Tips

250
51 Tips
Verified
Report | 21 days ago
Absolutely the biggest waste of time and money possible. Two cleaners came to my home at 8:30 am, and I had to leave for an appointment, telling them to call me if they had any questions, but they did not call so I assumed all was well. When I returned home, it did not appear that anything in my home had been cleaned, rather that they had done a perfunctory wipe across a few surfaces and taken out the trash. There was visible dust (with one or two wipe marks through it) on EVERY piece of furniture, debris on the rugs, debris and visible spots on my wood floors, visible food crumbs on my counters, and splatters on the bathroom mirrors. The toilets were not cleaned at all, and when I wiped my hand across counters in the kitchen and bathroom I could feel and see that they had not even been wiped down. I called to inquire if there had been a problem and was informed that the cleaners had stayed at my house for the full two hours, which was a lie. Because I live in a security building, I have record of comings and goings in my building and the cleaners had left at 9:50 am, only having stayed for an hour and 20 minutes (total 2 hours 40 minutes of "cleaning" or I think watching tv while I had paid for 4 hours). The person I spoke with said they would send out another crew but it was 5 days before they could get there. This time I was told they would be there between 4 and 6, but they arrived at 6:05 pm. The woman who arrived was surly and angry because she couldn't figure out where to park and how to get in to my building (which would have been resolved by a simple phone call) and commented upon entering my home that she "just wanted to get this over with and be done with my day". Great start! I reviewed with her the things that had been disappointing with the last cleaners. While there was some mild improvement this time around - I stayed in the house the whole time - the cleaning was still very superficial and not really very effective at all. And the toilets were still not cleaned!! Why is this so hard to do properly? My wood floors were swept but not cleaned with any kind of floor cleaner (I offered up my steam mop for them to use) and nothing was moved around on the counters or furniture to clean properly - i.e. they wiped AROUND objects on the surfaces. I didn't even have it in me to complain, especially as the woman had already let me know that she was angry about being there! They then asked me if I wanted them to take the trash out with them when they left!! Again, they only stayed about 1.5 hours. The most disappointing part of this is that I had been SO busy and on a tight budget so had decided to purchase this for myself as a Christmas gift - I just wanted a clean house! Not only did I not get the clean house, but my gift to myself was completely a waste of time and money. In my job as a Realtor, I get LOTS of requests for cleaning company recommendations and this is at the top of my *DON'T HIRE* list!! Don't waste your money on this one!
Was this helpful?
Verified
Report | 2 months ago
No call no show to appointment and no return call to inquiry on why. Wasted half day leaving work early.
Was this helpful?
Verified
Report | 3 months ago
Brenda and Heather did a great job. My only issue was the strong smell of the cleaning products. Ask for alternatives if you are sensitive.
Was this helpful?
Verified
Report | 4 months ago
They didn't clean well, called them back, no change
Was this helpful?
Verified
Report | 5 months ago
Good job cleaning. Thanks!
Was this helpful?
Verified
Report | 7 months ago
Same day call back to make an appointment. Cleaning ladies were nice and friendly. Cleaning ladies also very good with my dogs! They did a great job and super polite!
Was this helpful?
Verified
Report | 4 years ago
Awesome! Will use again
Was this helpful?
Verified
Report | 4 years ago
nice,timely,just not particularly careful or thorough
Was this helpful?
Verified
Report | 4 years ago
The team sent to our home did a good job and were also friendly.
Was this helpful?
Verified
Report | 4 years ago
Excellent service. The ladies were on time, cleaned my floors thoroughly and quickly, were cheerful and pleasant. I have booked a regular cleaning with Tidy Maids, as a result of the Groupon coupon.
Was this helpful?

From Our Editors

Tidy Maids’ licensed team of cleaners descends on bedrooms and living spaces to evict grime from floors with potent Oreck vacuums before freeing fans, baseboards, and sedentary pets of dust and cobwebs. The dirt hunters empty domestic trash bins and polish appliances back to their reflective primes. They pamper kitchens with a makeover that results in hand-washed floors, sanitized countertops, and fresh microwave interiors. Bathroom fixtures hiding behind soap scum emerge from their scrub downs beaming with pride, and mirrors succumb to the cleaners' fastidious wiping to fulfill their duties as a pellucid stage for morning monologues.

Explore Nearby
The Tidy Maids Durham

Sun-Sat
8:00 AM - 5:00 PM
Groupon has verified that the customer actually visited The Tidy Maids Durham.