JCPenney Portraits

Photography
25 Miracle Mile Dr., Rochester, NY 14623 25 Miracle Mile Dr., Rochester Directions
+15853713043
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86% of 72 customers recommended

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250
18 Tips
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Report | 8 days ago
Always an hour behind
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Report | 25 days ago
we thought we would give this studio a 2nd chance. We learned our lesson. The photographer was very impatience with our 3 and 5 year old. She had back to back bookings with NO HELP. so I had to wait around to get my picture options finished. Apparently, the second employee didn't show up for work. This is the second time we have had a horrible experience. we will not be returning and I will be letting the other mothers I know what horrible service we received AGAIN.
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Report | a month ago
The pictures came out amazing. Only problem was the 2 women working there were too bust socializing so I had to wait
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Report | 2 months ago
Staff was great!! I had newborn pictures done and my 2 week old son was fussy but she got him to calm down right when she needed him to.. pictures turned out awesome and she spent alot of time making sure we were satisfied when we left! will definitely be bringing him back there in the future
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Report | 3 months ago
The photo room was the size of a closet. The equipment kept malfunctioning. They rushed us through our pictures. Pictures turned out ok.
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Report | 4 months ago
The photographer was extremely helpful with my 6 year old and my 7 month old. The 7 month old only started to cry once and the photographer was able to give direction to get her to stop crying and get more great photos.
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Report | 4 months ago
Last year they had a photographer and an assistant. This year just a photographer. With two little ones the assistant was helpful last year. Don't get me wrong the photographer did her best. Also I would like to see more options for holiday backgrounds that are new.
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Report | 4 months ago
We tried to get a picture with 3 kids, ages 1 1/2, 3 1/2, and 5 years old. As soon as the photo session started all 3 kids were actually all standing together and looking at the camera and the photographer failed to get the picture, she just didn't take the picture!!! Then they moved. We ended up with a good photo of all 3 kids but were disappointed that the first shot was missed.
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Report | 4 months ago
I loved it!
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Report | 4 months ago
Pictures came out great! Photographer could have been more friendly with our small children. Would have been better if she was quicker with the snapping of pictures since our toddlers are short on patience. But for the price it could not be beat. They had lots of options for Xmas cards!
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