The gentleman fit us in prior to his carpel tunnel surgery, which I truly appreciated. Unfortunately, he had some family issues and was late for his appointments. But, I was VERY pleased with the work he did and would definitely have him back to do our hall, foyer, and kitchen when I decide to have those done. He was extremely professional and it's a shame he had to deal with family issues at the time he was scheduled to do the work at our house. But, he got the job done beautifully. Our grout looks like new in our three bathrooms and he was very clean in doing the job. There was absolutely no clean up for me to handle after he left.