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Found the customer service and services offered to be above average. I was at a complete loss when selecting a frame, glass, and backing. With the help of the Framer, who took a considerable amount of time with me the selection process went smoothly. Not only was the work finished earlier than originally indicated, I could not have been more happy with the outcome. Highly recommend Ki Gifts and Custom Framing. The only thing I had a problem with and this is very nitpicky, is the parking. While location is quite appealing feeding the meter is not. But there again they will try and accommodate you. Not sure if they do it for everyone but on initial visit, I was offered coins for the parking meter by the Framer. Really wish I could remember his name, he was very knowledgeable, friendly, and accommodating.